Hiver vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | LiveAgent |
|---|---|---|
| Starting Price | From $35/seat/mo | From $49/seat/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Native Gmail integration and shared mailbox management | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.6 | 4.5/5 |
Hiver and LiveAgent represent two different philosophies in customer support. Hiver transforms Gmail into a collaborative helpdesk, while LiveAgent offers a comprehensive omnichannel platform with extensive features.
Both solutions excel in their respective niches, with Hiver focusing on email-centric teams and LiveAgent providing broader multi-channel capabilities.
Feature Comparison
Hiver excels at Gmail integration, shared inboxes, and email collaboration features like collision detection and internal notes. It's perfect for teams already using Google Workspace.
LiveAgent offers a full-featured helpdesk with live chat, phone support, social media integration, and advanced automation. It includes a built-in CRM and extensive reporting capabilities.
The key difference: Hiver enhances your existing Gmail workflow, while LiveAgent replaces it with a dedicated platform.
Pricing Comparison
Hiver ranges from $15-$59 per user monthly, making it cost-effective for email-focused teams. LiveAgent offers more flexibility with plans from free to $69 per agent monthly.
LiveAgent's free tier supports up to 3 agents, making it attractive for small teams. However, Hiver's Gmail integration can reduce training costs and adoption friction.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose Hiver if your team lives in Gmail and wants seamless email collaboration without learning new software. Choose LiveAgent if you need comprehensive omnichannel support with advanced features and don't mind the learning curve.
Choose Hiver if: Your team uses Gmail extensively, values simplicity, and primarily handles email support with occasional collaboration needs.
Choose LiveAgent if: You need omnichannel support, advanced automation, or want to start free and scale up as your team grows.
For teams seeking a modern alternative, Converge at $49/month flat rate offers unified customer communication without per-agent fees, potentially saving costs as you scale.
Looking for more options? Browse all 750+ platform comparisons, or see all Hiver comparisons and all LiveAgent comparisons.