LiveAgent vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Sprinklr |
|---|---|---|
| Starting Price | From $49/seat/mo | From $249/seat/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.1/5 |
LiveAgent and Sprinklr serve different market segments entirely. LiveAgent is a comprehensive helpdesk solution for small to medium businesses, while Sprinklr is an enterprise-grade customer experience management platform designed for large organizations.
The comparison highlights the difference between affordable, feature-rich helpdesk software and premium enterprise social media management.
Feature Comparison
LiveAgent provides traditional helpdesk features including ticketing, live chat, call center, and knowledge base. Their strength lies in combining multiple communication channels in an intuitive interface with gamification elements.
Sprinklr offers enterprise-level social media management, advanced analytics, AI-powered insights, and comprehensive customer journey mapping. Their platform includes social listening, content management, and sophisticated reporting tools.
LiveAgent focuses on direct customer support efficiency, while Sprinklr emphasizes brand management and customer experience across all touchpoints.
Pricing Comparison
LiveAgent's $0-$69 per agent monthly pricing with a 4.5/5 G2 rating makes it accessible for most businesses. Their free tier includes basic features, and paid plans offer excellent value for comprehensive functionality.
Sprinklr starts at $249 per user monthly and scales to custom enterprise pricing, reflecting its position as a premium platform. With a 4.1/5 G2 rating, it's well-regarded but significantly more expensive.
The price difference is substantial - Sprinklr costs 3-4x more than LiveAgent's highest tier, targeting completely different market segments.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Choose LiveAgent if you need comprehensive helpdesk features at reasonable pricing. Choose Sprinklr if you're an enterprise requiring advanced social listening and customer experience management.
Choose LiveAgent if: You need reliable helpdesk functionality with excellent value for money and serve small to medium-sized customer bases.
Choose Sprinklr if: You're an enterprise with complex social media management needs and budget for premium customer experience tools.
Consider Converge at $49/month flat rate as a middle-ground option - providing essential customer support features without per-agent costs or enterprise complexity.
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