Comm100 vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Comm100 | LiveAgent |
|---|---|---|
| Starting Price | From $69/seat/mo | From $49/seat/mo |
| Best For | Large enterprises needing comprehensive omnichannel support | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Comprehensive social media monitoring and engagement | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3 | 4.5/5 |
Comm100 and LiveAgent represent two distinct philosophies in customer support software. Comm100 positions itself as an enterprise-focused omnichannel platform with advanced AI capabilities, while LiveAgent emphasizes simplicity and comprehensive ticketing across multiple channels.
Both platforms excel in different areas - Comm100 with its sophisticated automation and enterprise integrations, LiveAgent with its user-friendly interface and extensive feature set at competitive pricing.
Feature Comparison
Comm100 excels with its AI-powered chatbots, advanced visitor tracking, and enterprise-level security features. Its co-browsing and video chat capabilities are particularly strong for complex support scenarios.
LiveAgent shines with its universal inbox that consolidates all channels, robust ticketing system, and extensive integration library. Its gamification features and built-in call center functionality provide excellent value.
The key difference lies in complexity - Comm100 offers more advanced features but requires more setup time, while LiveAgent provides immediate productivity with intuitive workflows.
Pricing Comparison
Comm100 starts at $31/agent/month for basic features, with enterprise plans reaching $65+/agent/month. Additional costs for advanced AI features and premium integrations can significantly increase total investment.
LiveAgent offers more transparent pricing starting at $15/agent/month for the ticket plan, with their all-inclusive plan at $49/agent/month covering most features without hidden costs.
For teams under 10 agents, LiveAgent typically provides better value. Larger enterprises may find Comm100's advanced features justify the premium pricing.
Comm100
Pros
- ✓ Comprehensive feature set
- ✓ Good social media integration
- ✓ Strong analytics
Cons
- ✗ Expensive per-agent pricing
- ✗ Complex setup process
- ✗ Limited WhatsApp integration
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose Comm100 if you need enterprise-grade AI automation, advanced reporting, and can justify the higher cost for sophisticated features. Choose LiveAgent if you want comprehensive multi-channel support with excellent value and easier implementation.
Choose Comm100 if: You're an enterprise needing advanced AI automation, sophisticated reporting, and have budget for premium features with longer implementation timelines.
Choose LiveAgent if: You want comprehensive multi-channel support with excellent value, quick setup, and don't need enterprise-specific advanced features.
For teams seeking a middle-ground solution, consider Converge at $49/month flat rate - offering modern customer communication tools without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Comm100 comparisons and all LiveAgent comparisons.