LiveAgent vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Userlike |
|---|---|---|
| Starting Price | From $49/seat/mo | From $90/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | European companies requiring GDPR compliance |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Built-in video calling functionality |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.3 |
LiveAgent and Userlike target different segments of the customer support market. LiveAgent offers a comprehensive all-in-one help desk solution, while Userlike specializes in website live chat with a focus on European markets and GDPR compliance.
The choice between these platforms often depends on whether you need a full support suite or primarily website chat functionality.
Feature Comparison
LiveAgent provides a comprehensive support ecosystem including advanced email ticketing, built-in VoIP calling, social media integration, and a robust knowledge base. It excels in automation with 200+ integrations and advanced routing rules.
Userlike focuses specifically on website chat excellence, offering highly customizable chat widgets, proactive messaging, and superior visitor tracking. It provides strong GDPR compliance features and European data hosting options.
The fundamental difference is scope: LiveAgent as a complete help desk versus Userlike as a specialized chat solution.
Pricing Comparison
LiveAgent pricing starts at $15/agent/month for basic ticketing, $29/agent/month for chat inclusion, and $49/agent/month for full phone support capabilities.
Userlike offers a freemium model with 1 seat and 1 widget, then scales to €29/month for Startup (4 seats), €59/month for Business (8 seats), and custom Enterprise pricing.
Userlike can be more cost-effective for small teams focused on chat, while LiveAgent provides better value for comprehensive support needs.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose LiveAgent if you need a complete help desk solution with email ticketing, phone support, and extensive automation. Choose Userlike if you primarily need website live chat with strong European compliance and customization options.
Choose LiveAgent if: You need a complete help desk solution with email, phone, and chat support, plus extensive automation and integration capabilities.
Choose Userlike if: You primarily need website live chat with excellent customization, European compliance, and don't require full ticketing functionality.
Teams looking for balanced functionality at predictable costs should consider Converge at $49/month flat rate, eliminating per-agent pricing while covering essential support channels.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveAgent comparisons and all Userlike comparisons.