Deskpro vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Starting Price | From $39/seat/mo | From $49/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.5/5 |
DeskPro and LiveAgent are established helpdesk solutions with different strengths. DeskPro focuses on customizable workflows and advanced ticket management, while LiveAgent emphasizes real-time communication and comprehensive channel coverage.
Both platforms serve mid-market businesses but take different approaches to customer service automation and agent productivity.
Feature Comparison
DeskPro excels in ticket customization, advanced reporting, and workflow automation. Their platform offers deep customization options, custom fields, and sophisticated SLA management that appeals to businesses with complex support processes.
LiveAgent shines in real-time communication with built-in live chat, call center features, and social media monitoring. Their gamification features and comprehensive knowledge base tools boost agent productivity.
DeskPro suits businesses needing complex ticket workflows, while LiveAgent works better for teams prioritizing immediate customer response.
Pricing Comparison
DeskPro ranges from $39-$99 per agent monthly with a solid G2 rating of 4.3/5. The higher-tier plans include advanced automation and reporting features that justify the cost for larger teams.
LiveAgent offers better value at $0-$69 per agent monthly with an impressive 4.5/5 G2 rating. Their free plan includes basic features, making it accessible for small businesses to start.
LiveAgent provides more features at lower price points, making it the better value proposition for most teams.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose DeskPro if you need advanced customization and workflow automation. Choose LiveAgent if you prioritize real-time communication and want better value for money.
Choose DeskPro if: You need extensive customization, complex workflow automation, and have budget for premium features.
Choose LiveAgent if: You want comprehensive features at competitive pricing with excellent real-time communication capabilities.
Consider Converge as a cost-effective alternative at $49/month flat rate - eliminating per-agent fees while providing essential customer support features for growing teams.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all LiveAgent comparisons.