Helpshift vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Helpshift | LiveAgent |
|---|---|---|
| Starting Price | From $150/mo | From $49/seat/mo |
| Best For | Mobile apps needing in-app customer support | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Native in-app messaging SDK for mobile apps | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.5/5 |
Helpshift specializes in mobile-first customer support with in-app messaging and SDK integration, while LiveAgent provides a traditional multichannel help desk solution. These platforms serve different market segments with Helpshift targeting mobile app developers and LiveAgent serving broader business needs.
The choice between them often depends on whether your primary customer interactions happen within mobile applications or across traditional support channels.
Feature Comparison
Helpshift excels in mobile-native support with SDK integration, in-app messaging, push notifications, and mobile-optimized agent interfaces. Its automation capabilities include smart routing, auto-resolution, and proactive messaging based on user behavior within apps.
LiveAgent offers comprehensive multichannel support including email, live chat, phone, social media, and knowledge base. It provides advanced ticketing, time tracking, SLA management, and extensive third-party integrations for traditional business environments.
Helpshift is purpose-built for mobile app support, while LiveAgent provides broader multichannel capabilities for diverse business needs.
Pricing Comparison
Helpshift uses volume-based pricing starting around $150/month for small teams, with costs scaling based on monthly active users and conversation volume. Enterprise pricing includes advanced analytics and custom integrations.
LiveAgent offers transparent per-agent pricing starting at $15/agent/month, making it more predictable for traditional support teams. Higher tiers add advanced features like call center capabilities and API access.
LiveAgent provides more cost-effective scaling for traditional support teams, while Helpshift's pricing aligns with mobile app monetization models.
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose Helpshift if you're a mobile app company needing in-app support, automated workflows, and mobile-optimized customer experiences. Choose LiveAgent if you need comprehensive multichannel support with traditional help desk features and broad integration capabilities.
Choose Helpshift if: You're building mobile applications and need in-app support, mobile-first user experiences, and behavior-driven automation.
Choose LiveAgent if: You need traditional multichannel support, extensive integrations, and predictable per-agent pricing for diverse business operations.
For teams wanting modern support features without mobile-specific complexity, Converge offers a streamlined solution at $49/month flat rate with essential multichannel capabilities.
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