LiveAgent vs Sleekflow
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Sleekflow |
|---|---|---|
| Starting Price | From $49/seat/mo | From $149/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | E-commerce businesses in Asia-Pacific markets |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Strong focus on social commerce and WeChat integration |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.5 |
LiveAgent offers a comprehensive helpdesk solution with traditional support features including ticketing, phone support, and knowledge management. Sleekflow specializes in social commerce and messaging automation, particularly strong in WhatsApp Business integration and e-commerce customer engagement.
These platforms target different business needs - LiveAgent for general customer support operations and Sleekflow for social commerce and automated customer engagement in messaging apps.
Feature Comparison
LiveAgent provides complete support infrastructure with automated ticket routing, SLA management, built-in phone system, and comprehensive reporting. It includes customer satisfaction surveys, forum integration, and extensive third-party app connections.
Sleekflow excels in social messaging automation with advanced WhatsApp Business features, Instagram and Facebook integration, and e-commerce-focused workflows. It offers broadcast messaging, customer segmentation, and sales pipeline management within messaging conversations.
LiveAgent focuses on support efficiency and traditional helpdesk metrics, while Sleekflow emphasizes social commerce conversion and automated customer engagement through messaging platforms.
Pricing Comparison
LiveAgent uses transparent per-agent pricing starting at $15/month for basic plans, scaling to $39/month for advanced features with no hidden fees or message limits for standard support operations.
Sleekflow operates on contact-based pricing starting at $79/month for up to 1,000 contacts, with additional charges for higher contact volumes, premium integrations, and advanced automation features. WhatsApp Business API usage incurs separate costs.
LiveAgent offers predictable costs for support teams regardless of customer volume, while Sleekflow's contact-based model scales with business growth but can become expensive for large customer databases.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Sleekflow
Pros
- ✓ Strong Asia-Pacific focus
- ✓ Good e-commerce integrations
- ✓ WeChat support
Cons
- ✗ More expensive than alternatives
- ✗ User account limits per tier
- ✗ Contact-based pricing limits
Verdict
Choose LiveAgent for traditional customer support with comprehensive helpdesk features and multi-channel ticket management. Choose Sleekflow for social commerce operations, WhatsApp automation, and e-commerce customer engagement with strong messaging workflows.
Choose LiveAgent if: You need comprehensive customer support functionality with traditional helpdesk features, phone integration, and prefer predictable per-agent pricing for general support operations across multiple channels.
Choose Sleekflow if: You focus on social commerce, need advanced WhatsApp Business automation, and want specialized e-commerce customer engagement tools with messaging-first workflows and sales integration.
For businesses seeking modern customer communication capabilities without the complexity of contact-based pricing or social commerce specialization, Converge provides excellent value at $49/month flat rate with comprehensive messaging and support features.
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