Gladly vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | JivoChat |
|---|---|---|
| Starting Price | From $180/seat/mo | From $42/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Small businesses wanting affordable live chat with voice integration and built-in CRM |
| Standout Feature | Unified customer timeline showing all interactions across channels | Built-in telephony and CRM with pipeline management alongside multi-channel messaging |
| Free Plan | ✗ | ✓ |
| Pricing Model | Per seat | Per seat |
Gladly ($180-$210/user) and JivoChat ($0-Custom) are customer support platforms with different pricing structures and feature focuses.
Feature Comparison
Gladly excels in customer timeline, conversation continuity, and personalized service features. JivoChat provides multi-channel communication, live chat, and basic CRM with omnichannel support.
Pricing Comparison
JivoChat starts free with custom enterprise pricing making it accessible for various budgets. Gladly's $180-$210/user pricing targets enterprise customers with premium support requirements.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
JivoChat
Pros
- ✓ Free tier with 5 agents for basic live chat
- ✓ Broad channel support including Viber and Apple Business Chat
- ✓ Built-in CRM with pipeline management
Cons
- ✗ Per-agent pricing escalates quickly with larger teams
- ✗ WhatsApp costs $25/mo extra on top of per-agent fees
- ✗ No Discord or Zalo support
Verdict
JivoChat offers better value with free tier and affordable pricing, while Gladly provides premium customer-centric features for enterprise needs.
Choose JivoChat for affordable omnichannel support or Gladly for premium customer experience features. Consider Converge at $49/mo flat rate for comprehensive customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all JivoChat comparisons.
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