Gladly vs Hiver
Gladly is customer service platform that puts people at the center. Best suited for enterprise brands wanting people-centered customer service. Known for its unified customer timeline showing all interactions across channels.
Hiver is gmail-based customer service platform. Best suited for organizations heavily invested in Gmail who primarily handle email support. Known for its native Gmail integration and shared mailbox management.
Gladly HiverGladly and Hiver approach customer support from different angles. Gladly builds enterprise-grade conversation management, while Hiver transforms Gmail into a collaborative support platform, making it familiar for teams already using Google Workspace.
The pricing reflects their positioning: Gladly at $180-$210 per user targets enterprises, while Hiver's $15-$59 per user range serves teams wanting Gmail-based support without switching platforms.
Gladly Key Features
Hiver Key Features
Feature Comparison
Gladly excels in maintaining conversation context across all touchpoints. When customers switch from chat to email to phone, agents see the complete history, eliminating repetitive explanations and creating smoother experiences.
Hiver's genius lies in keeping teams in Gmail while adding support functionality. Shared mailboxes become collaborative workspaces with assignment, collision detection, and SLA tracking. The learning curve is minimal since teams already know Gmail.
Gladly offers advanced routing, AI-powered insights, and enterprise integrations, while Hiver provides solid automation, email templates, and analytics within the familiar Gmail interface.
Pricing Comparison
Gladly's $180-$210 per user monthly pricing targets enterprise budgets, while Hiver's $15-$59 range makes it accessible for smaller teams. A 10-person team pays $1,800-$2,100 for Gladly versus $150-$590 for Hiver.
Hiver's pricing tiers scale features gradually, letting teams start with basic collaboration and add advanced analytics and automation as they grow.
Gladly Pricing
Hiver Pricing
Gladly Strengths & Limitations
Strengths
- People-centered approach
- Unified customer timeline
- All channels in one view
- Strong voice support
Limitations
- Very expensive
- Enterprise-focused
- Overkill for small teams
- Long implementation
Hiver Strengths & Limitations
Strengths
- Seamless Gmail integration
- Easy setup for Gmail users
- Good email management features
- Familiar interface
Limitations
- Limited to Gmail ecosystem
- No modern messaging channels
- Expensive per-user pricing
- Lacks WhatsApp and social messaging
Verdict
Choose Gladly if you need sophisticated conversation continuity and enterprise-level features. Choose Hiver if your team lives in Gmail and wants collaborative support without learning new software.
Choose Gladly if: You're managing complex customer journeys across multiple channels and need enterprise-level conversation management with advanced AI capabilities.
Choose Hiver if: Your team is Gmail-native, you want collaborative support without platform switching, and prefer gradual feature scaling over enterprise complexity.
Alternative: Consider Converge at $49/month flat rate for teams wanting modern support capabilities without per-user pricing that scales with team growth.
Looking for more options? Browse all platform comparisons, or see all Gladly comparisons and all Hiver comparisons.
Frequently Asked Questions
Gladly is best for Enterprise brands wanting people-centered customer service. Hiver is best for Organizations heavily invested in Gmail who primarily handle email support. Gladly's standout feature is Unified customer timeline showing all interactions across channels, while Hiver offers Native Gmail integration and shared mailbox management.
Gladly starts at From $180/seat/mo. Hiver starts at From $55/seat/mo. Hiver offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Gladly does not offer a free plan. Hiver offers a free plan. Both are established platforms in the customer support space.
Gladly pros: People-centered approach; Unified customer timeline. Hiver pros: Seamless Gmail integration; Easy setup for Gmail users. Each platform has distinct strengths depending on your use case.
Choose Gladly for Enterprise brands wanting people-centered customer service. Choose Hiver for Organizations heavily invested in Gmail who primarily handle email support. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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