Deskpro vs JivoChat
Deskpro pricing in 2026 starts at $39/agent/month on the Team plan with a 5-agent minimum ($195/month floor) — AI features (ticket summaries, draft responses, sentiment) require the Professional plan at $59/agent/month with a 10-agent minimum ($590/month floor), per deskpro.com 2026. Enterprise is $99/agent/month with a 25-agent minimum ($2,475/month floor). Cloud, on-premise, and private cloud deployment are all sold separately, with on-premise (Deskpro Private) licensed in fixed agent bundles rather than per-seat. Best for enterprise teams and regulated industries that need ticket workflows, built-in voice/IVR, and HIPAA-compliant hosting.
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Deskpro JivoChatDeskpro and JivoChat target different segments of the customer service market. Deskpro is an enterprise-grade helpdesk starting at $39/agent/month, while JivoChat focuses on live chat with freemium pricing.
The decision hinges on whether you need robust ticketing capabilities or prioritize real-time chat engagement.
What features does Deskpro offer?
Deskpro's feature set is built around its target customer base, a key differentiator against JivoChat. It uses a per seat pricing model starting at From $39/seat/mo, a different approach from JivoChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does JivoChat offer?
JivoChat's feature set is built around its target customer base, a key differentiator against Deskpro. It uses a per seat pricing model starting at From $28/seat/mo, a different approach from Deskpro's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do Deskpro and JivoChat compare on features?
Deskpro and JivoChat compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
Deskpro delivers enterprise-grade features including advanced ticket routing, SLA management, custom fields, and detailed reporting. Its workflow automation handles complex support processes that larger organizations require.
JivoChat excels at real-time customer engagement with proactive chat invitations, visitor tracking, and seamless handoffs between agents. It's designed for sales teams and smaller support operations.
Deskpro offers extensive customization options and white-label capabilities, while JivoChat provides quick setup and user-friendly interfaces that require minimal training.
How much do Deskpro and JivoChat cost?
Deskpro starts at From $39/seat/mo (per seat); JivoChat starts at From $28/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
Deskpro pricing starts at $39/agent/month (Team) and scales to $99/agent/month (Enterprise), with on-premise options available. Costs increase significantly with team growth.
JivoChat offers a free plan for basic live chat, with paid tiers providing unlimited conversations and advanced features. Custom enterprise pricing keeps costs predictable for larger teams.
For teams under 5 agents, JivoChat's free tier provides excellent value. For larger organizations needing comprehensive support tools, Deskpro's features justify the higher cost.
Deskpro Pricing
JivoChat Pricing
What are Deskpro's strengths and limitations?
Deskpro's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Deskpro today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with JivoChat's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Highly customizable interface and workflows
- Strong automation and AI capabilities
- Comprehensive omnichannel support including voice
- Excellent reporting with 150+ built-in reports
Limitations
- High per-agent costs with minimum agent requirements
- Steep learning curve due to feature complexity
- Mobile app has performance and usability issues
- UI can be slow and difficult to navigate initially
What are JivoChat's strengths and limitations?
JivoChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small businesses wanting affordable live chat with voice integration and built-in crm. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using JivoChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside Deskpro's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
Deskpro or JivoChat: which should you pick?
Pick Deskpro if your primary need maps to its standout capability and its pricing model works at your team size. Pick JivoChat if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose Deskpro for enterprise-level customer service with advanced workflows. Choose JivoChat for cost-effective live chat and lead generation.
When should you choose Deskpro or JivoChat?
Choose Deskpro if: You need enterprise-grade ticketing, complex workflows, or serve large customer volumes with strict SLAs.
Choose JivoChat if: You prioritize live chat, have budget constraints, or focus on sales and lead conversion.
Consider Converge at $49/month flat rate for teams wanting live chat capabilities without the complexity or per-agent costs of enterprise solutions.
Looking for more options? Browse all platform comparisons, or see all Deskpro comparisons and all JivoChat comparisons.
Frequently Asked Questions
Deskpro is best for Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support. JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Deskpro's standout feature is Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements, while JivoChat offers Built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Deskpro starts at From $39/seat/mo. JivoChat starts at From $28/seat/mo. JivoChat offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Deskpro does not offer a free plan. JivoChat offers a free plan. Both are established platforms in the customer support space.
Deskpro pros: Highly customizable interface and workflows; Strong automation and AI capabilities. JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Each platform has distinct strengths depending on your use case.
Choose Deskpro for Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support. Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
Ready to try Converge?
$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
Start Free Trial