Groove Comparisons 2026
Everything you need to know about Groove before comparing it with other customer support and unified inbox platforms.
Groove is a customer support platform known for simple, user-friendly help desk interface. Simple help desk software for small businesses. It's best suited for small teams focused on email-based customer support.
Below you'll find a detailed breakdown of Groove's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Groove at a Glance
Customer Support Platform
4.5/5 (680 reviews)
Per agent/seat
$25/mo
No
Small teams focused on email-based customer support
Groove Key Features
Groove Pros & Cons
Strengths
- +Clean, intuitive interface
- +Good email management
- +Solid knowledge base features
- +Responsive customer support
Weaknesses
- −Per-agent pricing gets expensive
- −Limited social media integration
- −Basic live chat functionality
- −No WhatsApp or messaging app support
Groove Pricing
| Plan | Price |
|---|---|
| Standard | $12/user/mo |
| Plus | $25/user/mo |
| Pro | $50/user/mo |
At $25/agent/month, a 5-agent team pays $125/month. Converge offers flat $49/month for up to 15 team members.
Groove vs Converge
See how Groove compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full Groove vs Converge Comparison →Groove vs Other Platforms
Side-by-side comparisons of Groove with 49 other platforms.