Groove vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | Groove | Respond.io |
|---|---|---|
| Starting Price | From $25/seat/mo | From $199/mo |
| Best For | Small teams focused on email-based customer support | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Simple, user-friendly help desk interface | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.5 | 4.8/5 |
Groove and Respond.io serve different segments of the customer support market. Groove offers a straightforward helpdesk solution focused on email-based support, while Respond.io specializes in modern messaging channels like WhatsApp and social media.
Your choice depends on whether your customers primarily use email or prefer messaging apps for support interactions.
Feature Comparison
Groove provides essential helpdesk features including ticket management, knowledge base, and reporting. Its strength lies in simplicity and ease of use, making it ideal for teams that want to get started quickly without complex setup.
Respond.io excels in messaging-first customer support with native WhatsApp Business API, Facebook Messenger, and Instagram integration. It includes advanced features like chatbots, broadcast messaging, and team collaboration tools designed for modern communication preferences.
While Groove focuses on traditional email support workflows, Respond.io embraces the shift toward conversational messaging that many customers now prefer.
Pricing Comparison
Groove uses per-agent pricing at $16-$56 per agent per month, making costs predictable as your team grows. Their pricing is competitive for small to medium teams focused on email support.
Respond.io charges $79-$299 per month based on features and message volume rather than agent count, which can be more economical for larger teams handling high message volumes across multiple channels.
For a 5-person team, Groove could cost $80-$280 monthly, while Respond.io's flat-rate pricing might offer better value depending on usage patterns.
Groove
Pros
- ✓ Clean, intuitive interface
- ✓ Good email management
- ✓ Solid knowledge base features
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integration
- ✗ Basic live chat functionality
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Choose Groove if you need a simple, email-focused helpdesk with clean interface and reasonable per-agent pricing. Choose Respond.io if your customers expect support through messaging apps and social media channels.
Choose Groove if: You need straightforward email-based helpdesk functionality with per-agent pricing that scales predictably.
Choose Respond.io if: Your customers use messaging apps and you need omnichannel support with flat-rate pricing.
Consider Converge at $49/month flat rate if you want simple customer communication without per-agent fees or complex channel management.
Looking for more options? Browse all 750+ platform comparisons, or see all Groove comparisons and all Respond.io comparisons.