Comm100 vs Groove
Converge Team
Side-by-side comparison for 2026
| Feature | Comm100 | Groove |
|---|---|---|
| Starting Price | From $69/seat/mo | From $25/seat/mo |
| Best For | Large enterprises needing comprehensive omnichannel support | Small teams focused on email-based customer support |
| Standout Feature | Comprehensive social media monitoring and engagement | Simple, user-friendly help desk interface |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3 | 4.5 |
Comm100 and Groove both focus on customer support, but take different approaches to team collaboration and customer interaction. Comm100 emphasizes live chat and omnichannel support, while Groove positions itself as a shared inbox solution for email-centric support teams.
Pricing varies significantly - Comm100 offers a free tier and scales to $80/agent/month, while Groove ranges from $16-$56/agent/month with no free option.
Feature Comparison
Comm100 excels in live chat with advanced features like co-browsing, screen sharing, and video chat. It supports multiple channels including social media, SMS, and voice, making it truly omnichannel.
Groove focuses on email support with a shared inbox approach, collision detection to prevent duplicate responses, and excellent internal collaboration tools. It treats customer support like team email management.
The choice often depends on whether live chat or email is your primary support channel.
Pricing Comparison
Comm100's free plan supports 1 agent with basic live chat, making it attractive for small businesses. Paid plans range from $31-$80/agent/month depending on features needed.
Groove's $16-$56/agent/month pricing is competitive for email-focused teams, with higher tiers adding advanced reporting and integrations.
Both use per-agent pricing, but Comm100's free tier gives it an advantage for very small teams.
Comm100
Pros
- ✓ Comprehensive feature set
- ✓ Good social media integration
- ✓ Strong analytics
Cons
- ✗ Expensive per-agent pricing
- ✗ Complex setup process
- ✗ Limited WhatsApp integration
Groove
Pros
- ✓ Clean, intuitive interface
- ✓ Good email management
- ✓ Solid knowledge base features
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integration
- ✗ Basic live chat functionality
Verdict
Choose Comm100 if you prioritize live chat, need omnichannel support, or want to start with a free plan. Choose Groove if you prefer email-focused support with excellent team collaboration features.
Choose Comm100 if: Live chat is crucial to your support strategy, you need omnichannel capabilities, or you want to start free.
Choose Groove if: Email is your primary support channel and you value team collaboration features over live chat.
For teams seeking comprehensive support tools without per-agent fees, Converge provides full-featured customer engagement at a flat $49/month rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Comm100 comparisons and all Groove comparisons.