Deskpro vs Groove
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Groove |
|---|---|---|
| Starting Price | From $39/seat/mo | From $25/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Small teams focused on email-based customer support |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Simple, user-friendly help desk interface |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.5 |
Deskpro and Groove represent different approaches to helpdesk software. Deskpro offers enterprise-grade features with extensive customization, while Groove focuses on simplicity and ease of use for growing teams.
Both platforms aim to streamline customer support, but they target different organizational needs and complexity levels.
Feature Comparison
Deskpro provides comprehensive helpdesk functionality with advanced workflow automation, custom fields, and extensive reporting. It offers on-premise deployment options and deep customization capabilities.
Groove emphasizes simplicity with clean ticket management, basic automation, and intuitive collaboration features. It integrates well with popular business tools and offers a modern, user-friendly interface.
The trade-off is clear: Deskpro offers more power and flexibility, while Groove provides better user experience and faster implementation.
Pricing Comparison
Deskpro's pricing ranges from $39-$99 per agent monthly, reflecting its enterprise positioning. Groove is more accessible at $16-$56 per agent monthly, making it attractive for smaller teams.
While Deskpro costs more, it includes advanced features that might require add-ons in other platforms. Groove's pricing is straightforward with fewer tiers and clearer feature distinctions.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Groove
Pros
- ✓ Clean, intuitive interface
- ✓ Good email management
- ✓ Solid knowledge base features
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integration
- ✗ Basic live chat functionality
Verdict
Choose Deskpro if you need enterprise features, extensive customization, and don't mind higher complexity. Choose Groove if you want simplicity, quick setup, and straightforward helpdesk functionality.
Choose Deskpro if: You need enterprise-grade features, extensive customization options, and have the resources to manage a complex platform.
Choose Groove if: You want quick implementation, intuitive design, and don't need extensive customization or enterprise features.
For teams wanting modern simplicity without sacrificing functionality, Converge at $49/month flat rate offers unified customer communication with no per-agent fees, potentially saving significant costs as your team grows.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all Groove comparisons.