Migrate Your Email Support
Converge Team
Part of the Sleekflow migration guide
How to migrate your email support workflows, templates, and history from Sleekflow without losing data.
Adding Email Support When Leaving SleekFlow
SleekFlow does not support email as a messaging channel. It focuses on social and messaging platforms (WhatsApp, Messenger, Instagram, Telegram, etc.). If you're switching from SleekFlow, you're not "migrating" email — you're adding email capability for the first time.
What SleekFlow Does with Email
SleekFlow uses email only for internal notifications — sending alerts to agents about new messages, escalations, or integration disconnections. It does not receive customer emails into the inbox, process email tickets, or allow agents to reply to customers via email. Any email-based customer communication you handle today is done through a separate tool (Gmail, Outlook, a help desk, etc.).
Why This Matters for Your Migration
If your customers contact you via email alongside WhatsApp and Messenger, you've been managing email in a separate system. Switching to a platform with native email support means you can consolidate — handling email and messaging in the same inbox for the first time, rather than switching between SleekFlow and your email tool.
Setting Up Email on Your New Platform
Platforms with email support typically offer two connection methods: Gmail integration (via OAuth or service account delegation) and custom domain email (via SMTP/IMAP or inbound routing through services like Mailgun). Choose based on your current email setup — if you use Google Workspace, Gmail integration is usually the fastest path.
DNS Changes May Be Required
If you choose custom domain email (e.g., [email protected] routed through a new platform), you'll need to update MX records or add forwarding rules in your DNS settings. If you use Gmail integration, no DNS changes are needed. Plan for 24-48 hours of DNS propagation if MX record changes are involved.
Template Migration from Your Existing Email Tool
Since SleekFlow doesn't handle email, you'll be migrating email templates from whatever tool you currently use (Zendesk, Freshdesk, Gmail, Outlook, etc.). Copy your email response templates and convert them into Quick Replies on your new platform. Most unified inbox platforms let you use the same Quick Replies across both email and messaging channels, so your agents only need one set of templates.
Benefits of Unified Email + Messaging
With email and messaging in one inbox, your agents see the complete customer conversation history regardless of channel. A customer who starts on WhatsApp and follows up by email will have both conversations visible in the same profile — eliminating the context-switching and duplicate work your team deals with today.
Adding email to your unified inbox is a net gain when leaving SleekFlow. You'll handle email and messaging conversations in one place instead of juggling separate tools.
Need the full migration guide?
This page covers migrate your email support specifically. For the complete step-by-step migration process:
Read the complete Sleekflow migration guide →Ready to try Converge?
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