Compare Pricing Before Switching

Converge Team

• Updated March 12, 2026

Compare LiveAgent's per-seat pricing against flat-rate alternatives to understand the real cost of switching.

LiveAgent Pricing: What You Actually Pay

LiveAgent uses per-agent pricing across four tiers: Small Business ($15/agent/mo), Medium Business ($29/agent/mo), Large Business ($49/agent/mo), and Enterprise ($69/agent/mo) on annual billing. Monthly billing is significantly higher — $19, $35, $59, and $85 per agent respectively. Social media channels like WhatsApp, Instagram, and Viber are gated behind the Large Business tier.

Tier-by-Tier Breakdown

Small Business ($15/agent/mo annual): Includes ticketing, live chat, knowledge base, AI Answer Assistant, contact forms, and automation rules. Limited to 3 email addresses. No call center, no social media channels, no SLA management. Medium Business ($29/agent/mo annual): Adds call center with IVR, reports, proactive chat invitations, agent ratings, SLA management, and workflow automation. This is their most popular plan but still excludes social media integrations. Large Business ($49/agent/mo annual): Adds SSO, custom roles, time tracking, audit logs, and social media channel integrations (WhatsApp, Instagram, Facebook, Viber). Enterprise ($69/agent/mo annual): Adds dedicated account manager, priority support, branding-free setup, and custom billing.

The Social Media Channel Gate

If your team uses WhatsApp, Instagram, or Viber to communicate with customers, you need the Large Business plan at minimum — $49/agent/month. The Small and Medium plans don't include these social messaging integrations. For a 5-agent team needing WhatsApp support, that's $245/month before any add-ons. For 10 agents, it's $490/month. This single feature gate is what pushes many messaging-focused teams to higher tiers than they otherwise need.

Hidden Costs to Watch

Beyond the per-agent price, watch for: WhatsApp integration requires a third-party BSP (Twilio or 360dialog) with their own per-message fees. The annual vs monthly billing difference is substantial — a 5-agent Large Business team pays $245/month annually but $295/month on monthly billing ($600/year difference). Advanced AI features beyond the basic Answer Assistant may incur additional costs. Self-hosted installations have separate licensing.

Real Cost for Growing Teams

A 5-agent team needing social media channels on the Large Business plan pays $245/month ($2,940/year). A 10-agent team pays $490/month ($5,880/year). A 15-agent team pays $735/month ($8,820/year). Converge is $49/month flat for up to 15 agents with all messaging channels included — saving that 15-agent team over $8,200/year.

For a detailed feature-by-feature pricing comparison, see our LiveAgent pricing analysis.