LiveAgent
LiveAgent is comprehensive customer service platform with help desk, live chat, and call center. Best suited for traditional customer service teams needing comprehensive help desk functionality with phone support. Known for its comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution.
Switching from LiveAgent? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Why Teams Switch from LiveAgent
LiveAgent is Traditional customer service teams needing comprehensive help desk functionality with phone support. However, teams often find these pain points:
- Per-agent pricing can become expensive for larger teams
- Complex interface may overwhelm users focused on messaging
- Social media integrations require additional fees on lower tiers
- Mobile app functionality rated lower than competitors
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in LiveAgent. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from LiveAgent. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep LiveAgent active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in LiveAgent.
Decommission LiveAgent
Once your team is fully on Converge, disconnect channels from LiveAgent, cancel your subscription, and keep your data export as a backup.
Feature Comparison
LiveAgent ConvergeCost Comparison
Migration Timeline
What You Might Miss
LiveAgent has strengths that Converge approaches differently:
- Extensive feature set with 188+ capabilities
- Strong call center functionality with unlimited recordings
- Mature platform with robust reporting and analytics
Converge focuses on messaging-first support with flat pricing. If LiveAgent's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Frequently Asked Questions
Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.
Yes. LiveAgent provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check LiveAgent's documentation for their specific export process.
You won't lose it -- export it before canceling LiveAgent. Converge starts fresh with new conversations from your connected channels. Your LiveAgent export serves as your historical archive.
LiveAgent charges From $49/seat/mo per agent. A 5-person team on LiveAgent costs approximately $245/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.
Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Twitter/X, Email. LiveAgent may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial