Compare Pricing Before Switching

Converge Team

• Updated March 12, 2026

Compare Helpshift's per-seat pricing against flat-rate alternatives to understand the real cost of switching.

Helpshift Pricing: What You Actually Pay

Helpshift has moved to fully custom, solution-based pricing. There are no public pricing tiers — you must "Request Pricing" and speak with sales. Pricing is calculated based on interaction volume, solutions activated, capabilities used, and geographic/language coverage.

Issue-Based Pricing Model

Helpshift's core pricing variable is interaction volume — the number of issues (support conversations) your team handles. Previously, the Starter plan cost $150/month for 250 issues with $0.45 per additional issue. At 1,000 issues/month, that came to $487.50. At 5,000 issues, you'd pay $2,287.50/month. The current custom pricing model still uses volume as a key input, meaning your costs scale directly with support demand — the more customers reach out, the more you pay.

Solution-Based Add-Ons

Helpshift now offers four solution areas — Support, Engagement, Trust & Safety, and Community — each priced separately. You can activate them independently or together, with pricing varying by whether you use Technology only, AI capabilities, or Human Services (outsourced agents). This modular approach means your total cost depends on how many solutions you activate. Adding Care AI for automated resolution, Language AI for translation, or Human Services for specialized agents each increases your bill.

No Self-Serve Pricing

You cannot sign up and start using Helpshift without a sales conversation. The "Request Pricing" flow requires filling out a form with details about your game, goals, and scale. This makes it difficult to estimate costs upfront or compare plans objectively. For teams that want predictable, self-serve pricing, Converge offers a flat $49/month for up to 15 agents with all channels included — no sales calls, no volume caps, no overage fees.

Unlimited Agent Seats vs Volume Caps

Helpshift does include unlimited agent seats on all plans, which is unusual in the support tool market. However, this benefit is offset by per-issue pricing — adding agents doesn't cost more, but every customer interaction does. For high-volume support teams, the issue-based model can make costs unpredictable, especially during game launches, seasonal spikes, or viral events that drive sudden support volume increases.

For a detailed feature-by-feature comparison, see our Helpshift pricing analysis.