Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from Helpshift before migrating to a new platform.

How to Export Your Data from Helpshift

Helpshift does not offer a one-click data export from its dashboard. All data extraction happens through the Helpshift REST API at api.helpshift.com/v1/<your-domain>/, and you need to enable the integrations feature and retrieve your API key from the dashboard before you can make any calls.

Get Your API Key

Navigate to your Helpshift Dashboard, then go to the API section under Settings. Copy the default API key for your domain. You can also explore and test endpoints using Helpshift's interactive API Docs tool at apidocs.helpshift.com by entering your domain name and API key. Note: the integrations feature must be enabled on your account — contact Helpshift support if it's not.

Export Issues (Support Conversations)

Use the GET /v1/<domain>/issues endpoint to retrieve issues in bulk. You can filter by date range using created-since and created-until parameters (Unix timestamps in milliseconds). Each issue includes tags, messages, assignee, author, state data, and timestamps. Results are paginated at 100 issues per page by default, adjustable up to 1,000 via the page-size parameter. The maximum records per query is 50,000 (page × page-size). For CSAT feedback data, add includes=["feedback"] to get feedback_rating and feedback_comment fields.

Export Users and Agents

Use GET /v1/<domain>/users to retrieve end-user profiles and GET /v1/<domain>/agents for agent data. If you use Helpshift's User Hub, the Bulk APIs at /v2/<domain>/identity/bulk_actions let you export core profiles and app profiles in JSONL format using get_core_profiles and get_app_profiles actions. Each bulk request supports up to 10,000 records.

Export FAQs and Knowledge Base

Use GET /v1/<domain>/faqs/<faq-id> to retrieve individual FAQ articles and GET /v1/<domain>/<app-id>/sections to list all FAQ sections for an app. Copy your FAQ content so you can recreate it as Quick Replies or knowledge base entries in your new platform.

What You Cannot Export

Helpshift's API does not expose bot configurations, automation workflows, or custom bot logic. Document your Custom Bot flows, automation rules, and Smart View filters manually before canceling your account. Screenshot your routing rules and intent configurations — these need to be recreated from scratch in any new platform.

Tip: For large historical datasets, sort by creation-time ascending and use cursor-based pagination — take the created_at value of the last issue in each page as the created-since for the next query. This prevents duplicate records when new issues arrive during export.