Migration Guide for Small Teams
Converge Team
Part of the Gladly migration guide
Migration guide specifically for small support teams (2-10 agents) switching from Gladly.
Small Team Migration from Gladly
Gladly's 10-seat minimum on the Hero plan ($180/user/month) creates an $1,800/month floor — even if you only have 3 or 5 agents. This makes Gladly one of the most expensive platforms for small teams, paying for seats that sit empty. There is no free trial, so you can't evaluate before committing to an annual contract.
Why Small Teams Leave Gladly
The math is unforgiving. A 3-agent team on Gladly Hero pays $1,800/month because of the 10-seat minimum — that's $600 per actual user. A 5-agent team pays $1,800/month, or $360 per actual user. You're subsidizing 5-7 unused seats. Meanwhile, Gladly's enterprise features (workforce management, advanced IVR, Coaching Dashboards) go largely unused by small teams. The platform was built for large brands like Crate & Barrel and JOANN — the feature set and price reflect that.
Same-Day Migration Plan
Morning: Sign up for your new platform, connect your messaging channels (if you don't use voice/SMS through Gladly, channel migration is quick — social and chat channels take 2-5 minutes each). Recreate your most-used canned responses as quick replies. Afternoon: Invite your team, walk through the inbox together. By end of day, new conversations route to your new platform while you wind down open conversations in Gladly.
Cost Impact
3-agent team: Gladly $1,800/month vs Converge $49/month. Annual savings: $21,012. 5-agent team: Gladly $1,800/month vs Converge $49/month. Annual savings: $21,012. 10-agent team: Gladly $1,800/month vs Converge $49/month. Annual savings: $21,012. Notice the pattern — because Gladly's floor is $1,800/month regardless of team size, the savings are identical for any team under 10 people.
What Small Teams Won't Miss
Most Gladly features that justify the enterprise pricing aren't relevant for small teams. Workforce management, advanced IVR routing trees, Coaching Dashboards with multi-level performance analytics, and the Sidekick AI autonomous resolution engine are designed for 50+ agent operations. A 5-person team needs fast messaging, smart routing, and AI reply suggestions — not enterprise governance tooling. Small teams also won't miss the weeks-long implementation timeline that Gladly requires.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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