Compare Pricing Before Switching
Converge Team
Part of the Gladly migration guide
Compare Gladly's per-seat pricing against flat-rate alternatives to understand the real cost of switching.
Gladly Pricing: What You Actually Pay
Gladly's Hero plan costs $180/user/month with a minimum of 10 users — creating an $1,800/month floor ($21,600/year) regardless of your actual team size. The Superhero plan is $210/user/month with a minimum of 45 users, establishing a $9,450/month floor. Both require annual contracts.
Plan Breakdown
Task Based ($38/user/mo): Back-office agents who don't interact directly with customers. Limited functionality — no customer-facing channels. Hero ($180/user/mo, min 10 users): The core platform with all channels, unified customer view, people-centered design, and multi-channel support. This is the minimum viable plan for most teams. Superhero ($210/user/mo, min 45 users): Adds advanced features, premium support, and AI capabilities. The 45-user minimum means this plan costs at least $9,450/month.
The Minimum Seat Problem
Gladly's 10-seat minimum on the Hero plan is the biggest cost driver for smaller teams. A 5-person support team still pays for 10 seats: $1,800/month ($21,600/year). You're paying for 5 unused seats. Even if you only have 3 agents, the bill is the same $1,800/month. This model makes Gladly one of the most expensive options for teams under 10 people.
Additional Usage Costs
Voice (phone) capabilities incur per-minute charges billed through Gladly's telephony invoicing. SMS messaging carries per-message costs. Phone numbers purchased through Gladly have monthly fees. These usage-based charges are separate from the per-seat subscription and can add significantly to your monthly bill, especially for teams with high call or SMS volume.
No Free Trial
Unlike most support platforms, Gladly does not offer a free trial or free tier. You must commit to an annual contract before seeing the product in action. Implementation typically requires weeks of onboarding with Gladly's team. With Converge at $49/month flat for up to 15 agents and a 14-day free trial (no credit card required), you can evaluate the platform before committing.
Real Cost Scenarios
5-agent team on Gladly Hero: $1,800/month ($21,600/year) — you're paying for 10 seats due to the minimum. 10-agent team: $1,800/month ($21,600/year). 15-agent team: $2,700/month ($32,400/year). The same teams on Converge: $49/month ($588/year) in all three scenarios. Annual savings range from $21,012 to $31,812.
For a detailed side-by-side feature comparison, see our Gladly pricing analysis.
Need the full migration guide?
This page covers compare pricing before switching specifically. For the complete step-by-step migration process:
Read the complete Gladly migration guide →Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial