Compare Pricing Before Switching

Converge Team

• Updated March 12, 2026

Compare Front's per-seat pricing against flat-rate alternatives to understand the real cost of switching.

Front Pricing: What You Actually Pay

Front offers three plans — Starter ($25/seat/mo), Professional ($65/seat/mo), and Enterprise ($105/seat/mo) — all billed annually. But the Starter plan is limited to a single channel type, and critical AI features require add-ons that can add $20-50 per seat on top of your base cost.

Plan Breakdown

Starter ($25/seat/mo): Limited to a single channel type (email, Front Chat, or SMS — pick one). Capped at 10 seats. Only 1 workspace and 10 automation rules. Basic analytics only — no message-level exports. No macros. Professional ($65/seat/mo): Omnichannel support (email, SMS, social, Front Chat, Telegram). Up to 50 seats. Macros and 20 automation rules. Advanced analytics with CSV exports. Up to 5 workspaces. SSO/SCIM. Enterprise ($105/seat/mo): Unlimited seats, workspaces, rules, and macros. Custom roles and permissions. Multi-language knowledge base. AI Copilot, QA, and CSAT included.

Add-On Costs That Stack Up

AI Copilot: $20/seat/month for unlimited AI-drafted responses (included in Enterprise). Without it, you get only 10 suggested replies per seat per month. Smart QA: $20/seat/month for AI-powered quality assurance scoring. Smart CSAT: $10/seat/month for AI-inferred satisfaction ratings. WhatsApp: Meta-billed message costs plus a 20% administrative fee, available on Professional and Enterprise only. AI Autopilot: Contact sales for pricing — the fully autonomous AI agent. For a 5-agent team on Professional with Copilot and QA: ($65 + $20 + $20) × 5 = $525/month.

The Single-Channel Trap

Front's Starter plan locks you into a single channel type. If you start with email, you cannot add SMS, social media, or Front Chat without upgrading to Professional at $65/seat/month — a 160% price increase. For any team that needs more than one communication channel, the real starting price is $65/seat/month, not $25.

Real Cost Scenarios

A 5-agent team on Professional: $325/month ($3,900/year). Add Copilot and you're at $425/month ($5,100/year). A 10-agent team on Professional: $650/month ($7,800/year). With all AI add-ons: $1,050/month ($12,600/year). With Converge at $49/month flat for up to 15 agents, that same 5-agent team on Professional saves $3,312/year — and $4,512/year if you'd otherwise need Copilot.

For a full side-by-side feature comparison, see our Front pricing analysis.