Live Chat
Converge Team
Real-time text-based communication between customers and agents on a website
Understanding Live Chat
Live Chat is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, live chat plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective live chat in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing