Customer Satisfaction Score

Converge Converge Team
•

A metric measuring customer satisfaction with a specific interaction or experience

Understanding Customer Satisfaction Score

Customer Satisfaction Score is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.

In modern customer support, customer satisfaction score plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.

Related Terms

CSATsatisfaction surveyNPS

How Converge Helps

Converge provides tools for effective customer satisfaction score in your support operations.

  • ✓ Unified inbox for all channels
  • ✓ Team collaboration features
  • ✓ $49/month flat pricing
Start Free Trial

More Metrics Terms

First Response Time →Average Handle Time →Resolution Time →First Contact Resolution →Net Promoter Score →Customer Effort Score →