HubSpot Service Hub vs Kayako
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | Kayako |
|---|---|---|
| Starting Price | From $90/seat/mo | From $79/seat/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | Traditional businesses focused on email and phone support |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Comprehensive knowledge base with customer portal |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4/5 | 4.2 |
HubSpot Service Hub ($0-$130/agent) and Kayako ($15-$35/agent) both provide customer service platforms but differ in focus - CRM-integrated support versus unified customer service experience.
Feature Comparison
HubSpot Service Hub offers ticketing, knowledge base, live chat, and deep CRM integration. Kayako focuses on unified customer conversations, multi-channel support, and customer journey tracking.
Pricing Comparison
Kayako's $15-$35/agent pricing offers competitive customer service value. HubSpot's $0-$130/agent pricing scales with comprehensive features and CRM integration capabilities.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Kayako
Pros
- ✓ Comprehensive multi-channel support
- ✓ Strong knowledge base functionality
- ✓ Good reporting capabilities
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integrations
- ✗ Complex setup for advanced features
Verdict
HubSpot Service Hub excels with CRM integration and marketing alignment, while Kayako provides unified customer conversations across multiple channels.
Choose Kayako for unified customer conversations or HubSpot Service Hub for CRM-integrated service. Consider Converge at $49/mo flat rate for unified communication without per-agent costs.
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