Birdeye
Birdeye is a reputation management and customer experience platform for multi-location businesses. Combines review management, listing sync, surveys, social media, and messaging from ~$299/location/month on annual billing.
Note: Birdeye and Converge serve different purposes. Birdeye is a review management and reputation tool, while Converge is a unified inbox for customer support across messaging platforms.
Birdeye ConvergeWhat features does Birdeye offer?
Birdeye's feature set is built around its core focus on review management and reputation. It uses a per location pricing model starting at $299/mo, a different cost structure from Converge's $49/month flat for up to 15 agents. Features in this category typically split across data collection, workflow automation, reporting, and integrations.
What is Birdeye?
Birdeye is a review management platform built for multi-location businesses where google reviews and local search drive customer acquisition. It is a different product category from Converge — Converge is a unified inbox for customer-support messaging.
Birdeye is a reputation management and customer experience platform for multi-location businesses. Birdeye now brands itself as an "Agentic Marketing Platform," organizing its product suite into AI-labeled modules — Reviews AI, Listings AI, Messaging AI, Social AI, and Chatbot AI (the Robin chatbot). Per-location pricing starts at approximately $299/month on the Starter tier when billed annually, with Growth at ~$349 and Dominate at ~$449 (source: RepliFast, January 2026; WiserReview, updated July 2026), plus a one-time onboarding fee of $500–$1,500 per single location and volume discounts for multi-location deployments. The company reports 113% growth in $100K+ enterprise customers and counts healthcare systems (Aspen Dental), automotive groups (BMW), and real estate networks (RE/MAX) among its clients.
The core distinction between Birdeye and Converge is product category, not feature depth. Birdeye is a reputation management platform that includes a messaging inbox; Converge is a messaging inbox that includes visitor tracking. Birdeye's messaging channels cover SMS, webchat, Facebook Messenger, Instagram DM, email, and voicemail — but it does not support WhatsApp, Telegram, Discord, or Zalo. Converge supports nine channels (an embeddable chat widget, WhatsApp, Messenger, Instagram, Telegram, Zalo OA, Discord, X, and email through your own mailbox) at $49/month flat for up to 15 agents with a 7-day free trial. If your business depends on Google reviews and local directory rankings, Birdeye solves that problem. If your customers contact you through messaging apps and you need a dedicated support inbox, Converge covers more messaging channels at a fraction of Birdeye's cost.
How much does Birdeye cost?
Birdeye pricing starts at $299/mo on a per location model. The tiers below show what each plan includes.
Birdeye Strengths
- Comprehensive reputation management across 200+ review sites
- Multi-location management with centralized analytics
- Unlimited users per location on all plans
- 3,000+ CRM and practice management integrations
Birdeye Limitations
- No WhatsApp, Telegram, Discord, or Zalo messaging support
- Per-location pricing starts at ~$299/month on annual billing (RepliFast, January 2026)
- One-time onboarding fee of $500–$1,500 per single location (RepliFast, January 2026)
- Annual contracts standard, plus a ~8% 'Innovation Fee' at renewal (WiserReview, July 2026)
Looking for Customer Support Software?
Businesses using Birdeye for review management and reputation may also benefit from Converge for customer support. Converge provides a unified inbox for all your messaging channels at a flat $49/month.
Ready to try Converge?
$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
Start Free TrialBirdeye and Converge serve different use cases. This page is for informational purposes.