Birdeye
Birdeye is a reputation management and customer experience platform for multi-location businesses. G2-rated 4.7/5 from 4,000+ reviews. Combines review management, listing sync, surveys, social media, and messaging at $349+/location/month.
Note: Birdeye and Converge serve different purposes. Birdeye is a review management and reputation tool, while Converge is a unified inbox for customer support across messaging platforms.
Birdeye ConvergeWhat features does Birdeye offer?
Birdeye's feature set is built around its core focus on review management and reputation. It uses a per location pricing model starting at From $349/mo, a different cost structure from Converge's $49/month flat for up to 15 agents. Features in this category typically split across data collection, workflow automation, reporting, and integrations.
What is Birdeye?
Birdeye is a review management platform built for multi-location businesses where google reviews and local search drive customer acquisition. It is a different product category from Converge — Converge is a unified inbox for customer-support messaging.
Birdeye holds a 4.7/5 rating on G2 from over 4,000 verified reviews as of mid-2026 (source: G2 Birdeye profile), making it one of the highest-rated tools in the local business software category. The platform earned the #1 enterprise ranking across 12 G2 categories in its Spring 2026 report, including Online Reputation Management, Local Listing Management, and Social Media Suites (source: Birdeye blog, Spring 2026). Birdeye now brands itself as an "Agentic Marketing Platform," organizing its product suite into AI-labeled modules — Reviews AI, Listings AI, Messaging AI, Social AI, and Chatbot AI (the Robin chatbot). Per-location pricing starts at approximately $349/month on the Starter tier (source: Reviewflowz, January 2026), with volume discounts for multi-location deployments. The company reports 113% growth in $100K+ enterprise customers and counts healthcare systems (Aspen Dental), automotive groups (BMW), and real estate networks (RE/MAX) among its clients.
The core distinction between Birdeye and Converge is product category, not feature depth. Birdeye is a reputation management platform that includes a messaging inbox; Converge is a messaging inbox that includes visitor tracking. Birdeye's messaging channels cover SMS, webchat, Facebook Messenger, Instagram DM, email, voicemail, and Google Business Messages — but it does not support WhatsApp, Telegram, Discord, or Zalo. Converge supports ten channels (WhatsApp, Telegram, Discord, Instagram, Zalo, Messenger, Gmail, email, TikTok, and an embeddable chat widget) at $49/month flat for up to 15 agents with a 7-day free trial. If your business depends on Google reviews and local directory rankings, Birdeye solves that problem. If your customers contact you through messaging apps and you need a dedicated support inbox, Converge covers more messaging channels at a fraction of Birdeye's cost.
How much does Birdeye cost?
Birdeye starts at From $349/mo on a per location model. The tiers below show what each plan includes.
Birdeye Strengths
- 4,000+ verified G2 reviews with 4.7/5 rating (Spring 2026)
- Comprehensive reputation management across 200+ review sites
- Multi-location management with centralized analytics
- Unlimited users per location on all plans
Birdeye Limitations
- No WhatsApp, Telegram, Discord, or Zalo messaging support
- Per-location pricing starts at $349/month (Reviewflowz, January 2026)
- Annual contracts standard with reported early termination fees
- Messaging bundled with reputation tools — no inbox-only option
Looking for Customer Support Software?
Businesses using Birdeye for review management and reputation may also benefit from Converge for customer support. Converge provides a unified inbox for all your messaging channels at a flat $49/month.
Ready to try Converge?
$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
Start Free TrialOther Review Management Platforms
Birdeye and Converge serve different use cases. This page is for informational purposes.