Acquire vs Textline

Acquire and Textline serve distinctly different customer communication needs. Acquire specializes in visual customer support with video chat, screen sharing, and co-browsing for complex technical assistance, while Textline focuses exclusively on business SMS messaging with team collaboration features and automation capabilities.

The fundamental difference is Acquire's multimedia approach to problem-solving versus Textline's streamlined SMS-only communication strategy for efficient text-based customer service.

Acquire's standout features include video chat, screen sharing, and co-browsing capabilities that allow agents to provide visual assistance. This makes it particularly valuable for software support, technical troubleshooting, and situations where seeing the customer's screen dramatically improves resolution efficiency.

Textline specializes in business SMS with features like shared team inboxes, message templates, automated responses, and integration with business phone systems. Its strength lies in making SMS communication scalable for teams while maintaining personal, conversational interactions.

While Acquire offers multiple communication channels with emphasis on visual support, Textline focuses entirely on optimizing SMS communication with robust team management and automation features.

Acquire's pricing starts at $500 per month for up to 4 agents, with additional agents at $125 each. This premium pricing reflects its specialized video technology and comprehensive feature set, making it suitable for businesses where visual support justifies the investment.

Textline offers more accessible pricing starting at $30 per user per month, with volume discounts available for larger teams. Additional costs include SMS message fees, but the base pricing is significantly lower than Acquire's specialized platform.

For teams needing only text-based communication, Textline provides much better value. For businesses requiring visual support capabilities, Acquire's pricing becomes justified by its unique functionality.

Choose Acquire if you need visual support capabilities for technical assistance, product demonstrations, or complex troubleshooting scenarios. Choose Textline if you want to focus exclusively on SMS customer service with team collaboration and automation features.

Choose Acquire if: You provide technical support, software training, or complex product assistance where visual communication (screen sharing, video chat) significantly improves customer outcomes and reduces resolution time.

Choose Textline if: You want to focus on SMS customer service with team collaboration features, automated responses, and integration with existing business phone systems without the complexity of multimedia support.

For businesses seeking a middle ground with essential messaging features across multiple channels without specialized visual support or SMS-only limitations, Converge provides unified messaging at $49/month flat rate, offering flexibility without per-agent fees or message charges.