Unified Inbox
Converge Team
A single interface that aggregates messages from multiple communication channels
Understanding Unified Inbox
Unified Inbox is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, unified inbox plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective unified inbox in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing