Knowledge Base
Converge Team
A self-service library of information about products, services, and common issues
Understanding Knowledge Base
Knowledge Base is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, knowledge base plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective knowledge base in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing