Gladly Comparisons 2026
Everything you need to know about Gladly before comparing it with other customer support and unified inbox platforms.
Gladly is a customer support platform known for unified customer timeline showing all interactions across channels. Customer service platform that puts people at the center. It's best suited for enterprise brands wanting people-centered customer service.
Below you'll find a detailed breakdown of Gladly's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Gladly at a Glance
Customer Support Platform
4.7/5/5 (900 reviews)
Per agent/seat
$180/mo
No
Enterprise brands wanting people-centered customer service
Gladly Key Features
Gladly Pros & Cons
Strengths
- +People-centered approach
- +Unified customer timeline
- +All channels in one view
- +Strong voice support
- +Good for enterprise
- +Lifetime conversation history
Weaknesses
- −Very expensive
- −Enterprise-focused
- −Overkill for small teams
- −Long implementation
- −No free trial
- −Minimum seat requirements
Gladly Pricing
| Plan | Price |
|---|---|
| Task Based | $38/user/mo |
| Hero | $180/user/mo |
| Superhero | $210/user/mo |
At $180/agent/month, a 5-agent team pays $900/month. Converge offers flat $49/month for up to 15 team members.
Gladly vs Converge
See how Gladly compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full Gladly vs Converge Comparison →Gladly vs Other Platforms
Side-by-side comparisons of Gladly with 49 other platforms.