Gladly vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $180/seat/mo | From $39/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Unified customer timeline showing all interactions across channels | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.4/5 |
Gladly ($180-$210/user) and Zoho SalesIQ ($0-$20/operator) are customer support platforms with significantly different pricing models.
Feature Comparison
Gladly excels in customer-centric conversation management and personalization. Zoho SalesIQ offers comprehensive chat and visitor tracking capabilities.
Pricing Comparison
Gladly ranges from $180-$210/user, making it premium-priced. Zoho SalesIQ starts free with paid plans up to $20/operator, offering significant cost savings.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Zoho SalesIQ offers exceptional value with free tier and low costs, while Gladly provides premium customer-centric features.
Choose Gladly for premium customer experience features or Zoho SalesIQ for cost-effective support. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Zoho SalesIQ comparisons.