Gladly vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Tawk.to |
|---|---|---|
| Starting Price | From $180/seat/mo | From $58/mo |
| Best For | Enterprise brands wanting people-centered customer service | Businesses needing free website live chat |
| Standout Feature | Unified customer timeline showing all interactions across channels | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.5/5 |
Gladly ($180-$210/user) and Tawk.to ($0-$1/hr, free) represent opposite ends of the customer support pricing spectrum with different feature approaches.
Feature Comparison
Gladly excels in customer timeline, conversation continuity, and personalized service features. Tawk.to provides essential live chat, basic ticketing, and monitoring tools with a free tier.
Pricing Comparison
Tawk.to's free plan with optional $1/hr agent hiring makes it accessible to any budget. Gladly's $180-$210/user pricing targets enterprise customers with premium support needs.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to offers unbeatable value with free live chat, while Gladly provides premium customer-centric features for enterprise budgets.
Choose Tawk.to for budget-friendly live chat or Gladly for enterprise customer experience features. Consider Converge at $49/mo flat rate for comprehensive customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Tawk.to comparisons.