Acquire vs Gladly
Acquire is customer engagement platform with live chat and video calling. Best suited for teams needing video support and screen sharing capabilities. Known for its video calling and cobrowsing for technical support.
Gladly is customer service platform that puts people at the center. Best suited for enterprise brands wanting people-centered customer service. Known for its unified customer timeline showing all interactions across channels.
Acquire GladlyAcquire and Gladly both target enterprise customers but with different value propositions. Acquire emphasizes visual engagement tools and co-browsing capabilities, while Gladly focuses on conversation-centric customer relationship management.
The choice depends on whether you prioritize Acquire's visual support tools and competitive pricing or Gladly's advanced conversation management at premium rates.
Acquire Key Features
Gladly Key Features
Feature Comparison
Acquire specializes in visual customer support with co-browsing, screen sharing, and video chat capabilities. These tools excel for technical support scenarios where seeing the customer's screen accelerates problem resolution.
Gladly's strength lies in conversation management, creating unified customer timelines that span all communication channels. Every interaction becomes part of one continuous relationship rather than isolated tickets.
Acquire shines for technical support teams needing visual tools, while Gladly excels for relationship-focused support requiring conversation continuity.
Pricing Comparison
Acquire offers more accessible enterprise pricing at $25 per agent monthly with custom options, while Gladly costs $180-$210 per user monthly. For a 10-agent team, Acquire costs $250 monthly versus Gladly's $1,800-$2,100.
Acquire's pricing makes enterprise features accessible to mid-market companies, while Gladly's premium pricing targets large enterprises with substantial support budgets.
Acquire Pricing
Gladly Pricing
Acquire Strengths & Limitations
Strengths
- Video calling capabilities
- Screen sharing and cobrowsing
- Good mobile SDK
- Visual engagement tools
Limitations
- Expensive per-agent pricing
- Limited social media integration
- Complex interface
- No WhatsApp or Telegram support
Gladly Strengths & Limitations
Strengths
- People-centered approach
- Unified customer timeline
- All channels in one view
- Strong voice support
Limitations
- Very expensive
- Enterprise-focused
- Overkill for small teams
- Long implementation
Verdict
Choose Acquire if you need visual support tools like co-browsing and screen sharing at competitive enterprise pricing. Choose Gladly if conversation continuity and unified customer timelines justify the premium investment.
Choose Acquire if: You need visual support tools, handle technical customer issues, or want enterprise features at mid-market pricing.
Choose Gladly if: You prioritize conversation continuity, manage complex customer relationships, and have budget for premium conversation management.
Consider Converge at $49/month flat rate if you want modern support features without the complexity of visual tools or the premium cost of advanced conversation management.
Looking for more options? Browse all platform comparisons, or see all Acquire comparisons and all Gladly comparisons.
Frequently Asked Questions
Acquire is best for Teams needing video support and screen sharing capabilities. Gladly is best for Enterprise brands wanting people-centered customer service. Acquire's standout feature is Video calling and cobrowsing for technical support, while Gladly offers Unified customer timeline showing all interactions across channels.
Acquire starts at From $500/mo. Gladly starts at From $180/seat/mo. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Acquire does not offer a free plan. Gladly does not offer a free plan. Both are established platforms in the customer support space.
Acquire pros: Video calling capabilities; Screen sharing and cobrowsing. Gladly pros: People-centered approach; Unified customer timeline. Each platform has distinct strengths depending on your use case.
Choose Acquire for Teams needing video support and screen sharing capabilities. Choose Gladly for Enterprise brands wanting people-centered customer service. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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