Front vs Gladly
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Gladly |
|---|---|---|
| Starting Price | From $79/seat/mo | From $180/seat/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Enterprise brands wanting people-centered customer service |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Unified customer timeline showing all interactions across channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.7/5 |
Front ($25-$105/seat) and Gladly ($180-$210/user) are customer support platforms with different pricing structures and feature focuses.
Feature Comparison
Front excels in shared inbox management, team collaboration, and workflow automation. Gladly focuses on customer-centric support with conversation continuity, customer timeline, and personalized service features.
Pricing Comparison
Front ranges from $25-$105/seat making it accessible for growing teams. Gladly's $180-$210/user pricing targets enterprise customers with premium support requirements.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Verdict
Front offers better value with lower per-seat pricing and strong team collaboration, while Gladly provides premium customer-centric features at a higher cost.
Choose Front for cost-effective team collaboration or Gladly for premium customer experience features. Consider Converge at $49/mo flat rate for unified customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Gladly comparisons.