Gladly vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Sprinklr |
|---|---|---|
| Starting Price | From $180/seat/mo | From $249/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Unified customer timeline showing all interactions across channels | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.1/5 |
Gladly ($180-$210/user) and Sprinklr ($249-Custom) are enterprise-focused customer experience platforms with premium pricing and specialized features.
Feature Comparison
Gladly specializes in customer-centric support with conversation continuity, customer timeline, and personalized service. Sprinklr provides comprehensive social media management, customer care, and unified customer experience across all digital channels.
Pricing Comparison
Gladly's $180-$210/user pricing targets customer support teams. Sprinklr starts at $249 with custom enterprise pricing, reflecting its broader platform capabilities and enterprise focus.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Sprinklr offers broader social media management capabilities at higher entry pricing, while Gladly focuses specifically on customer-centric support with slightly lower per-user costs.
Choose Gladly for specialized customer-centric support or Sprinklr for comprehensive social media and customer experience management. Consider Converge at $49/mo flat rate for unified customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Sprinklr comparisons.