Chatwoot vs Gladly
Converge Team
Side-by-side comparison for 2026
| Feature | Chatwoot | Gladly |
|---|---|---|
| Starting Price | From $19/seat/mo | From $180/seat/mo |
| Best For | Technical teams wanting open-source flexibility | Enterprise brands wanting people-centered customer service |
| Standout Feature | Open-source with self-hosting option | Unified customer timeline showing all interactions across channels |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per seat | Per seat |
Chatwoot and Gladly represent opposite ends of the customer support spectrum. Chatwoot offers open-source flexibility and affordable pricing, while Gladly provides enterprise-grade conversation management at premium pricing.
This comparison highlights the trade-offs between cost-effective functionality and premium features, helping you determine which approach fits your business needs and budget.
Feature Comparison
Chatwoot provides solid multi-channel support with live chat, email, and social media integration. Its open-source nature allows extensive customization, and the self-hosted option gives complete data control.
Gladly's conversation-centric approach creates unified customer timelines across all channels. Every interaction becomes part of one continuous conversation, eliminating the traditional ticket-based system.
Chatwoot excels for teams wanting control and customization, while Gladly shines for organizations prioritizing seamless customer experience over cost considerations.
Pricing Comparison
The pricing gap is enormous: Chatwoot starts at $20 per agent monthly with custom enterprise options, while Gladly costs $180-$210 per user monthly. For a 10-agent team, Chatwoot costs $200 monthly versus Gladly's $1,800-$2,100.
Chatwoot offers a free self-hosted option, making it accessible for startups and small businesses. Gladly's pricing reflects its enterprise positioning but may be prohibitive for smaller teams.
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Verdict
Choose Chatwoot if you want affordable, customizable support software with open-source flexibility. Choose Gladly if you need enterprise-grade conversation management and have the budget for premium features.
Choose Chatwoot if: You need affordable multi-channel support, want customization flexibility, or prefer open-source solutions with data control.
Choose Gladly if: You handle high-value customer relationships, need advanced conversation management, and budget isn't a primary constraint.
Consider Converge at $49/month flat rate if you want modern support features without Chatwoot's complexity or Gladly's premium pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Chatwoot comparisons and all Gladly comparisons.
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