How long does it take to migrate from Sprinklr to Converge?

Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.

Can I export my data from Sprinklr?

Yes. Sprinklr provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check Sprinklr's documentation for their specific export process.

Will I lose my conversation history when switching from Sprinklr?

You won't lose it -- export it before canceling Sprinklr. Converge starts fresh with new conversations from your connected channels. Your Sprinklr export serves as your historical archive.

How much will I save by switching from Sprinklr to Converge?

Sprinklr charges From $249/seat/mo per agent. A 5-person team on Sprinklr costs approximately $1245/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.

Does Converge support all the channels Sprinklr offers?

Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Email. Sprinklr may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.

How to Migrate from Sprinklr to Converge

Converge Team

• Updated March 12, 2026

Switching from Sprinklr? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.

Migration at a Glance

1-3 days

Typical migration time

7 steps

Simple process

$49/mo

Flat rate, up to 15 agents

Why Teams Switch from Sprinklr

Sprinklr is Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities. However, teams often find these pain points:

• Expensive per-seat pricing at $249/seat/month ($199 billed annually)
• Complex implementation that can take months to complete
• Steep learning curve requiring significant training and support
• Enterprise plans require minimum $35,000-$50,000 annual commitment

What You'll Gain with Converge

Flat Pricing

$49/month for up to 15 agents. No per-seat fees, no surprise charges.

More Channels

Native WhatsApp, Telegram, Facebook Messenger, Instagram support, plus Zalo and Discord.

AI Features Included

AI reply suggestions and message translation at no extra cost.

Quick Setup

30-minute onboarding. Connect channels in minutes, not days.

Step-by-Step Migration Process

Audit Your Current Setup

Document all channels, integrations, and workflows you use in Sprinklr. List active agents, custom automations, and any API connections.

Export Your Data

Export customer contacts, conversation history, and any saved templates from Sprinklr. Most platforms offer CSV or JSON export options in their admin settings.

Set Up Your New Platform

Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).

Connect Your Messaging Channels

Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.

Configure Automations

Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.

Run in Parallel (Optional)

Keep Sprinklr active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Sprinklr.

Decommission Sprinklr

Once your team is fully on Converge, disconnect channels from Sprinklr, cancel your subscription, and keep your data export as a backup.

Feature Comparison

Feature	Sprinklr	Converge
Starting Price	From $249/seat/mo	$49/mo flat
Pricing Model	Per seat	Flat rate (up to 15 agents)
WhatsApp	✓	✓ Native
Telegram	✓	✓ Native
Discord	✓	✓ Native
Zalo	✗	✓ Native (exclusive)
AI Suggestions	✓ (may cost extra)	✓ Included
Free Trial	Varies	14-day free trial

Cost Comparison

Team Size	Sprinklr	Converge	Annual Savings
3 agents	$747/mo	$49/mo	$8,376/yr
5 agents	$1245/mo	$49/mo	$14,352/yr
10 agents	$2490/mo	$49/mo	$29,292/yr
15 agents	$3735/mo	$49/mo	$44,232/yr

Migration Timeline

Day 1

Day 1-2

Connect messaging channels, set up automations and quick replies

Day 2-3

Train team, run both platforms in parallel

Week 2

Fully switch to Converge, decommission Sprinklr

What You Might Miss

Sprinklr has strengths that Converge approaches differently:

• Comprehensive enterprise-grade platform with advanced AI capabilities
• Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
• Robust governance features with approval workflows and audit trails

Converge focuses on messaging-first support with flat pricing. If Sprinklr's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.

Ready to try Converge?

$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.

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