Migrate All Messaging Channels
Converge Team
Part of the Intercom migration guide
Complete guide to migrating all your messaging channels (WhatsApp, Telegram, Messenger, etc.) from Intercom.
Migrating All Channels from Intercom
Intercom natively supports its web Messenger (chat widget), email, WhatsApp, Facebook Messenger, Instagram, and SMS. Telegram, Viber, and LINE are available through third-party marketplace apps like Octopods. Intercom does not support Discord or Zalo on any plan or through any integration. The platform also offers a Custom Channel Integration API for building proprietary channel connections.
Intercom Messenger (Chat Widget)
Intercom's Messenger is embedded on your website via a JavaScript snippet. Remove the Intercom script tag from your site's HTML — look for window.intercomSettings and the Intercom('boot', ...) initialization code in your site header or footer. If you used Intercom's Shopify app, uninstall it from your Shopify admin. Replace with your new platform's chat widget code. If you used Intercom's Product Tours or in-app messaging triggered from the Messenger, note that these features are Intercom-specific and won't carry over.
Social Channels (Messenger, Instagram)
Facebook Messenger and Instagram connect via Meta OAuth through your Facebook Business page. In Intercom, disconnect these at Settings > Channels. Then reconnect the same Facebook page and Instagram account to your new platform. Your page followers, settings, and verified status remain intact — they're tied to your Meta accounts, not Intercom. The reconnection takes 2–3 minutes per channel.
WhatsApp migration requires releasing your phone number from Intercom's WABA registration. See the WhatsApp migration guide for the detailed step-by-step process. Key requirement: disable 2FA on your WABA before initiating the transfer.
Telegram (via Marketplace App)
If you use Telegram through a marketplace app like Octopods, your Telegram bot token is what connects to the channel. Uninstall the Octopods app from Intercom, then use the same bot token to connect Telegram natively on your new platform. If your new platform has native Telegram support, the connection is direct — paste the bot token and you're live in under 2 minutes. No BSP transfer or approval process required.
Channels Intercom Doesn't Support
Intercom has no integration — native or third-party — for Discord or Zalo. If your customers use these platforms, migrating to a platform with native support opens communication channels that were previously unavailable. Discord connects via a bot token and app ID (instant setup). Zalo connects via OAuth with PKCE flow or QR code login. Both are common for communities, gaming businesses, and Southeast Asian markets that Intercom doesn't serve.
Migration Order
Start with your lowest-volume channel to validate the setup. Migrate social channels and Telegram first (quick reconnection, low risk). Then email (forwarding redirect). Save WhatsApp for last — it carries the most traffic and requires a BSP transfer with a brief downtime window.
Note: Intercom's Custom Channel Integration API connections (if you built proprietary integrations) require rebuilding the integration for your new platform's API. Document the webhook URLs and data formats before disconnecting.
Need the full migration guide?
This page covers migrate all messaging channels specifically. For the complete step-by-step migration process:
Read the complete Intercom migration guide →Ready to try Converge?
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