Compare Pricing Before Switching

Converge Team

• Updated March 12, 2026

Compare Help Scout's per-seat pricing against flat-rate alternatives to understand the real cost of switching.

Help Scout vs Converge: True Cost Breakdown

Help Scout uses per-user pricing starting at $25/user/month, with WhatsApp and social channels locked behind the $45/user/month Plus tier. AI features add variable costs on top. Here's what you're actually paying.

Help Scout's Four Tiers

Free ($0) -- 5 users, 1 inbox, 1 Docs site. Good for testing but too limited for real support operations.
Standard ($25/user/mo) -- 2 inboxes, Beacon live chat, basic workflows, 100+ integrations. No WhatsApp, Messenger, or Instagram.
Plus ($45/user/mo) -- 5 inboxes, WhatsApp/Messenger/Instagram, round robin routing, Salesforce/Jira/HubSpot integrations, custom fields, Teams feature.
Pro ($75/user/mo) -- 25 inboxes, SSO/SAML, HIPAA compliance, dedicated account manager. Requires 10+ users ($750/month minimum).

AI Surcharges

AI Answers costs $0.75 per resolution across all paid plans. If your Beacon widget resolves 200 customer questions per month using your Docs content, that's $150/month extra. AI Drafts costs $50 per 100 conversations where drafts are generated (on Plus and Pro plans). These fees are in addition to your per-user costs.

The Per-Seat Math

For a team that needs WhatsApp support (Plus tier at $45/user/mo):

3 agents: $135/mo ($1,620/yr)
5 agents: $225/mo ($2,700/yr)
10 agents: $450/mo ($5,400/yr)
15 agents: $675/mo ($8,100/yr)

Add 200 AI Answers resolutions ($150/mo) and 300 AI Draft conversations ($150/mo), and a 5-agent team reaches $525/month.

Converge Comparison

Converge is $49/month flat for up to 15 agents. All channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, Gmail, Email, widget) are included. AI reply suggestions and translation have no per-use fees. A 5-agent team on Help Scout Plus costs $225/month minimum -- 4.6x what Converge charges for more channels and included AI.

Hidden Costs to Watch

• Channel gating -- WhatsApp, Messenger, and Instagram require Plus ($45/user) or higher. Standard plan users only get email and Beacon chat.
• AI Answers fees -- $0.75/resolution adds up quickly. High-traffic Beacon widgets can generate hundreds of resolutions monthly.
• AI Drafts fees -- $50 per 100 conversations with AI-generated drafts, billed in 100-conversation blocks.
• Pro minimum -- Pro tier requires 10+ users at $75/user, creating a $750/month floor for SSO or HIPAA compliance.
• Light users -- View-only seats are limited per plan. Need more? You'll need to upgrade tiers.