Compare Pricing Before Switching
Converge Team
Part of the Freshdesk migration guide
Compare Freshdesk's per-seat pricing against flat-rate alternatives to understand the real cost of switching.
Freshdesk Pricing: What You Actually Pay
Freshdesk's pricing is split across two separate product lines — standard Freshdesk (email ticketing) and Freshdesk Omni (omnichannel messaging). The advertised prices require annual billing, and AI features add $29/agent/month on top of your base plan.
Two Product Lines, Seven Plans
Standard Freshdesk (email ticketing only, per freshworks.com/freshdesk/pricing): Free ($0, up to 2 agents, 6-month limit), Growth ($19/agent/mo), Pro ($55/agent/mo), Enterprise ($89/agent/mo). These plans handle email tickets — no WhatsApp, no Messenger, no omnichannel inbox. Freshdesk Omni (messaging + ticketing, per freshworks.com/freshdesk/omni/pricing): Growth ($29/agent/mo), Pro ($79/agent/mo), Enterprise ($119/agent/mo). These add WhatsApp, Messenger, Instagram, LINE, SMS, and a unified inbox. The confusion starts here: you must choose the right product line before choosing a plan.
Freddy AI Add-Ons
All Omni plans (Growth, Pro, Enterprise) include 500 Freddy AI Agent sessions once per account for automated responses. Beyond 500, extra sessions cost $49 per 100 (or $100 per 1,000 on the standard Freshdesk product, per Freshworks's published pricing) — and unused sessions don't roll over. Freddy AI Copilot (agent assistance for reply suggestions, ticket summaries, and tone adjustment) is a separate add-on: $29/agent/month billed annually, available only on Pro and Enterprise plans. For a 5-agent team on Omni Pro with Copilot: ($79 + $29) × 5 = $540/month. Day passes for occasional agents cost $5 per pass.
Annual Billing Lock-In
Every Freshdesk price shown on the website assumes annual billing. Monthly billing is available but costs more — Freshworks doesn't prominently advertise the monthly rates. If you commit annually and your team shrinks or you want to switch mid-contract, you're locked in until renewal. The Freshdesk free plan is capped at 1-2 agents and expires after 6 months, after which you must upgrade to Growth ($19/agent/mo) or higher to keep the account active.
Real Cost Scenarios
A 5-agent team on standard Freshdesk Growth at $19/agent/mo (email only): $95/month. The same team on Omni Growth at $29/agent/mo (with messaging): $145/month. On Omni Pro at $79/agent/mo: $395/month. On Omni Pro with AI Copilot: $540/month. A 10-agent team on Omni Pro: $790/month. With AI Copilot: $1,080/month. Against Converge at $49/month flat for up to 15 agents, a 5-agent team on Omni Pro saves $4,152/year — and $5,892/year with Copilot.
For a full side-by-side feature comparison, see our Freshdesk pricing analysis.
Need the full migration guide?
This page covers compare pricing before switching specifically. For the complete step-by-step migration process:
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