Export Your Data
Converge Team
Part of the Freshdesk migration guide
Learn how to export your customer data, conversation history, and contacts from Freshdesk before migrating to a new platform.
How to Export Your Data from Freshdesk
Freshdesk provides multiple export options depending on the data type: ticket exports via Admin settings, contact exports from the People module, and scheduled exports through Freshdesk Analytics. All paid plans include export access — no need to contact support to enable it.
Export Tickets (CSV)
Go to Admin > Account > Export (or use the ticket list view) to export tickets in CSV format. The CSV export includes ticket fields — subject, status, priority, requester, assignee, tags, timestamps, and custom fields. On Free and Growth plans, the export covers standard fields only. On Pro and Enterprise, custom fields are included. Important: the standard CSV export does not include ticket conversation content (replies and notes). To get full conversations, you need to either print individual tickets as PDFs or use the API.
Export Ticket Activities (JSON)
Account admins can export detailed ticket activities — including all actions performed within tickets — as JSON files. Navigate to Admin > Account > Export ticket activities. This export captures status changes, assignments, reply events, and field modifications. It's useful for audit trails and compliance records but is structured around activity events, not readable conversation threads.
Export Contacts and Companies
Click the People icon in the left sidebar, select Contacts, then use the Export button. You can export all contacts or filter by segment first. The CSV export includes name, email, phone, company, language, timezone, and custom contact fields. For company data, go to People > Companies > Export. Both exports include any custom fields you've defined.
Scheduled Exports via Analytics
Freshdesk Analytics (available on Growth+ plans) supports scheduled exports of reports and widgets. Go to Analytics > Reports, open a report, and click Schedule to set up recurring CSV or XLSX exports delivered via email. You can export daily, weekly, or monthly snapshots of ticket data, agent performance, and customer metrics.
API Export (All Plans)
The Freshdesk REST API (api.freshdesk.com/v2/) is available on all plans, including Free. Use the List Tickets endpoint with pagination to export tickets with full conversation content. The List Contacts and List Companies endpoints export your customer data. Rate limits apply: Free plans get 50 requests/hour, Growth gets 200, Pro gets 400, Enterprise gets 700. For large datasets, the API is the most reliable way to get complete ticket conversations.
What You Cannot Export Natively
Automation rules, triggers, canned responses, SLA policy configurations, and knowledge base articles are not included in any bulk export. Document these manually before canceling your account — screenshot your automation rules, copy canned response text, and note your SLA thresholds. If you're on Freshdesk Omni, also document your messaging channel configurations (WhatsApp templates, chatbot flows, routing rules).
Tip: If you use Freshdesk's marketplace apps (Shopify, Slack, etc.), note which apps you've installed and their configurations — these integrations won't carry over and need to be set up separately in your new platform.
Need the full migration guide?
This page covers export your data specifically. For the complete step-by-step migration process:
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