Deskpro
Deskpro is comprehensive helpdesk solution with advanced customization and compliance features. Best suited for enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support. Known for its deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements.
Switching from Deskpro? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Why Teams Switch from Deskpro
Deskpro is Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support. However, teams often find these pain points:
- High per-agent costs with minimum agent requirements
- Steep learning curve due to feature complexity
- Mobile app has performance and usability issues
- UI can be slow and difficult to navigate initially
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Deskpro. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Deskpro. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Deskpro active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Deskpro.
Decommission Deskpro
Once your team is fully on Converge, disconnect channels from Deskpro, cancel your subscription, and keep your data export as a backup.
Feature Comparison
Deskpro ConvergeCost Comparison
Migration Timeline
What You Might Miss
Deskpro has strengths that Converge approaches differently:
- Highly customizable interface and workflows
- Strong automation and AI capabilities
- Comprehensive omnichannel support including voice
Converge focuses on messaging-first support with flat pricing. If Deskpro's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Frequently Asked Questions
Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.
Yes. Deskpro provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check Deskpro's documentation for their specific export process.
You won't lose it -- export it before canceling Deskpro. Converge starts fresh with new conversations from your connected channels. Your Deskpro export serves as your historical archive.
Deskpro charges From $39/seat/mo per agent. A 5-person team on Deskpro costs approximately $195/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.
Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Twitter/X, Email. Deskpro may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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