Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from CM.com before migrating to a new platform.

How to Export Your Data from CM.com

CM.com does not offer a one-click bulk data export from the Mobile Service Cloud Agent Inbox. To retrieve your conversation history and customer data, you need to use their APIs or the Message Insights export feature — both require some technical knowledge.

Export Conversations via API

CM.com's Conversations Retrieval API lets you pull conversation data from the Agent Inbox. Send a POST request to https://api.robinhq.com/conversations with filters like email address, order number, or conversation GUID. The response includes conversation subject, channel, state, owner details, tags, and the full message thread with sender info and timestamps. You'll need API credentials from your CM.com account — check with your account manager if you don't have them. Note: this endpoint returns paginated results, so use the skip parameter to iterate through all your conversations.

Export Message Insights Data

For messaging statistics and delivery data, go to the Message Insights section of your CM.com dashboard. Set your desired filters and time frame, then use the export option to download results as CSV. This covers message delivery status, read receipts, and channel-level metrics — but it's analytics data, not raw conversation content. You can export all qualifying data after filtering or select specific records.

Export Contacts from the Address Book

CM.com's Address Book API (v1.0) provides access to your stored customer contacts. Use this to export names, phone numbers, email addresses, and custom fields. If you're on the Advanced or Pro plan, your 360° customer profiles include order history and product data — these may require separate API calls through your integrated e-commerce platform (Shopify, Magento, etc.) since CM.com pulls this data dynamically.

What You Cannot Export Directly

Trigger routing rules, auto-messages, quick reply templates, and skill-based routing configurations have no export mechanism. Document these manually before canceling your CM.com subscription. Screenshot your trigger conditions (found in the Agent Inbox settings) and copy your quick reply text. Chatbot flows built in the Conversational AI Cloud also cannot be exported — you'll need to recreate these from scratch.

Data You Don't Need to Export

Channel connections (WhatsApp, Telegram, Messenger) are tied to your Meta Business Manager or bot tokens, not to CM.com. You'll reconnect these directly in your new platform. SMS sender IDs and short codes, however, may be managed through CM.com's infrastructure — check whether you own these directly or if they're leased through CM.com.

Tip: Start the export process well before your CM.com contract renewal date. The API-based export can take time to script and validate, especially if you have years of conversation history across multiple webstores.