Confluence + Converge
Team documentation
Confluence is Atlassian's enterprise-grade team documentation and collaboration platform designed to help organizations create, organize, and share knowledge effectively. Built with enterprise security and scalability in mind, Confluence serves as the central hub for team documentation, project collaboration, and knowledge management across organizations of all sizes.
The platform excels at structured content creation with powerful editing tools, template systems, and integration capabilities that connect smoothly with other Atlassian products and third-party business tools. Confluence's reliable permission system, audit trails, and compliance features make it the preferred choice for organizations that need to maintain secure, governed documentation while enabling broad collaboration and knowledge sharing.
organizations use Confluence for documentation. Its deep Jira integration makes it the natural knowledge base for engineering-heavy support teams. — Atlassian, 2024
Integration Capabilities
What You Can Do
- Sync Confluence data with Converge
- Automate workflows between platforms
- Enrich customer profiles with Knowledge Base data
- Trigger actions based on support events
How It Connects
- Zapier (no-code automation)
- Make (visual workflow builder)
- Converge API (custom integration)
- Webhook events for real-time sync
Use Cases
Enterprise Documentation & Compliance: Maintain comprehensive documentation for enterprise processes, compliance requirements, and regulatory standards with Confluence's structured approach to content management. Organizations can create controlled documentation environments with approval workflows, version control, and audit trails that ensure critical business information meets regulatory requirements while remaining accessible to authorized team members.
Product & Technical Documentation: Create detailed product documentation, technical specifications, and development guides that integrate smoothly with development workflows through Jira and other Atlassian tools. Technical teams can maintain up-to-date documentation that reflects current product features, API specifications, and development processes while providing easy access for both internal teams and external stakeholders.
Link Confluence articles directly in support conversations. When agents share relevant documentation, customers get detailed answers while agents save time on repetitive explanations.
Cross-Team Collaboration & Knowledge Sharing: Enable effective collaboration across departments and teams through shared spaces, collaborative editing, and structured information sharing that breaks down organizational silos. Confluence's space-based organization allows different teams to maintain their own documentation areas while sharing relevant information across the organization through controlled access and cross-referencing capabilities.
Confluence's strength is in technical documentation with version control. For support teams handling complex products, Confluence maintains accurate, up-to-date technical references.
How to Connect
Space Organization & Permissions: Create a logical space structure that reflects your organizational hierarchy and information architecture, then configure appropriate permissions and access controls for different user groups and content types. Set up space templates and page templates that ensure consistent documentation standards across teams while maintaining security and governance requirements for sensitive information.
Content Migration & Template Creation: Migrate existing documentation from various sources into Confluence while establishing content creation standards and templates that promote consistency and quality. Create page templates for common documentation types like project plans, meeting notes, and process documentation, then train team members on effective content creation and collaboration practices within the platform.
Integration & Workflow Setup: Connect Confluence with your existing business tools including Jira for project integration, Slack for notifications, and other enterprise systems through native integrations or APIs. Set up automated workflows for content review and approval, configure notification settings to keep teams informed of important updates, and establish governance processes that maintain content quality and relevance over time.
Zapier
Connect Confluence and Converge through Zapier's no-code automation.
Make
Build custom workflows with Make's visual builder.
API
Use Converge's API for custom integrations.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free TrialFrequently Asked Questions
Converge connects with Confluence through Zapier, Make, or direct API integration. This allows you to sync data between Confluence and your customer support inbox.
You can connect Confluence to Converge via three methods: Zapier (no-code automation), Make (visual workflow builder), or Converge's API for custom integrations.
Converge's API and webhook features are included in the $49/month flat rate. Third-party automation tools like Zapier or Make may have their own pricing.