Document360 + Converge

Document360 is a comprehensive knowledge base software designed to help businesses create, manage, and publish both internal and external documentation efficiently. Built specifically for customer support teams and technical writers, Document360 provides advanced features for creating searchable, well-organized knowledge bases that reduce support tickets and improve customer self-service capabilities.

The platform stands out for its focus on analytics and optimization, providing detailed insights into how users interact with documentation and which content performs best. With features like advanced search, content analytics, and multi-language support, Document360 enables businesses to create knowledge bases that truly serve their users' needs while reducing the burden on support teams.

Customer Support & Self-Service: Create comprehensive help centers and FAQ sections that enable customers to find answers independently, reducing support ticket volume while improving customer satisfaction. Document360's advanced search capabilities and content organization features help customers quickly locate relevant information, while analytics show which topics need additional coverage or clarification.

Internal Knowledge Management: Build internal knowledge bases that capture company processes, procedures, and institutional knowledge in a searchable, maintainable format. Teams can create private knowledge bases for different departments, maintain standard operating procedures, and ensure that critical business knowledge is preserved and accessible to all relevant team members.

Product Documentation & User Guides: Develop detailed product documentation, user manuals, and onboarding guides that help customers succeed with your products and services. The platform's multimedia support, version control, and collaborative editing features enable technical writing teams to create and maintain high-quality documentation that evolves with product development.

Knowledge Base Structure & Design: Set up your Document360 knowledge base by configuring the overall structure, categories, and navigation that will best serve your users' needs. Customize the appearance and branding to match your company identity, configure search settings and filters, and establish content organization standards that will scale as your knowledge base grows.

Content Creation & Management: Begin creating content using Document360's rich editor with support for multimedia, code snippets, and interactive elements. Establish content creation workflows including review processes, approval chains, and maintenance schedules that ensure documentation remains accurate and current while enabling efficient collaboration among content creators and subject matter experts.

Analytics & Optimization: Configure Document360's analytics features to track user behavior, content performance, and search patterns that reveal opportunities for improvement. Set up feedback collection mechanisms, monitor content effectiveness metrics, and use insights to continuously optimize your knowledge base structure and content to better serve user needs and reduce support burden.