Knowledge Base

GitBook + Converge

Converge Converge Team

Documentation platform

Category
Knowledge Base
Popularity
Medium

GitBook is a modern documentation platform that combines the simplicity of writing with the power of collaborative editing and publishing. Designed for teams who want to create beautiful, searchable documentation, GitBook provides an intuitive editor that feels familiar to anyone who has used modern writing tools while offering advanced features for technical documentation and knowledge management.

The platform excels at creating both internal documentation for teams and external documentation for customers, with powerful organization tools, real-time collaboration, and seamless publishing workflows. GitBook's integration with developer tools and version control systems makes it particularly popular among technical teams who need to maintain documentation alongside their code.

Use Cases

Technical Documentation & API Guides: Create comprehensive technical documentation, API references, and developer guides with GitBook's code-friendly features including syntax highlighting, interactive examples, and integration with development workflows. Technical teams can maintain documentation that stays current with product development while providing developers and integrators with clear, searchable resources.

Team Knowledge Management: Build internal wikis and knowledge bases that capture institutional knowledge, processes, and best practices in an organized, searchable format. Teams can collaborate on documentation in real-time, maintain version history, and ensure that important knowledge is preserved and accessible to all team members regardless of their location or schedule.

Customer-Facing Documentation: Publish professional help centers, user guides, and product documentation that customers can easily navigate and search. GitBook's customization options and publishing features enable businesses to create branded documentation experiences that reduce support tickets while helping customers succeed with their products and services.

How to Connect

Space Creation & Organization: Set up your GitBook workspace by creating spaces for different documentation areas such as internal processes, product documentation, or customer help centers. Organize content using GitBook's hierarchical structure with collections, pages, and subpages that reflect how your team and users think about information, ensuring logical navigation and discoverability.

Content Creation & Collaboration: Begin creating content using GitBook's intuitive editor that supports rich text, code blocks, embedded content, and interactive elements. Invite team members to collaborate on documentation with real-time editing, comments, and review workflows that ensure content quality while enabling efficient collaboration across different time zones and work schedules.

Integration & Publishing: Connect GitBook with your development tools, project management systems, and other business applications to streamline documentation workflows and keep content synchronized with product development. Configure publishing settings to make documentation available to appropriate audiences, set up custom domains for external documentation, and implement analytics to understand how users interact with your content.

Zapier

Connect GitBook and Converge through Zapier's no-code automation.

Make

Build custom workflows with Make's visual builder.

API

Use Converge's API for custom integrations.

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