Why is Net Promoter Score important in customer support?

Net Promoter Score is important in customer support because it helps teams deliver better service, improve response times, and maintain consistency across channels. Understanding net promoter score enables support teams to communicate more effectively and implement industry best practices.

How does Net Promoter Score relate to unified inbox software?

In unified inbox platforms like Converge, net promoter score plays a key role in managing customer conversations across WhatsApp, Telegram, Instagram, Messenger, and other channels. A proper understanding of net promoter score helps teams configure their support workflows effectively.

Net Promoter Score

Converge Team

• Updated January 26, 2026

A metric measuring customer loyalty based on likelihood to recommend

Understanding Net Promoter Score

Net Promoter Score is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.

In modern customer support, net promoter score plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.

Related Terms

NPS CSAT customer loyalty

How Converge Helps

Converge provides tools for effective net promoter score in your support operations.

✓ Unified inbox for all channels
✓ Team collaboration features
✓ $49/month flat pricing

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More Metrics Terms

First Response Time →Average Handle Time →Resolution Time →First Contact Resolution →Customer Satisfaction Score →Customer Effort Score →