Why is Resolution Time important in customer support?

Resolution Time is important in customer support because it helps teams deliver better service, improve response times, and maintain consistency across channels. Understanding resolution time enables support teams to communicate more effectively and implement industry best practices.

How does Resolution Time relate to unified inbox software?

In unified inbox platforms like Converge, resolution time plays a key role in managing customer conversations across WhatsApp, Telegram, Instagram, Messenger, and other channels. A proper understanding of resolution time helps teams configure their support workflows effectively.

Resolution Time

Converge Team

• Updated January 26, 2026

The total time taken to fully resolve a customer's issue

Understanding Resolution Time

Resolution Time is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.

In modern customer support, resolution time plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.

Related Terms

time to resolution TTR Average Handle Time

How Converge Helps

Converge provides tools for effective resolution time in your support operations.

✓ Unified inbox for all channels
✓ Team collaboration features
✓ $49/month flat pricing

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More Metrics Terms

First Response Time →Average Handle Time →First Contact Resolution →Customer Satisfaction Score →Net Promoter Score →Customer Effort Score →