Tawk.to vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Tawk.to | Whelp |
|---|---|---|
| Starting Price | From $58/mo | From $79/seat/mo |
| Best For | Businesses needing free website live chat | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Completely free with up to 15 agents and full features | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | N/A |
Tawk.to ($0-$1/hr) and Whelp ($0-Custom) both offer free starting points but differ in scope - basic live chat versus comprehensive omnichannel support platform.
Feature Comparison
Tawk.to focuses on live chat essentials with visitor monitoring and basic ticketing. Whelp provides omnichannel support with advanced routing, team collaboration, and comprehensive reporting features.
Pricing Comparison
Both offer free plans, but Tawk.to maintains simpler pricing with $1/hr support while Whelp's custom pricing scales with advanced feature requirements and team size.
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Tawk.to provides excellent value for straightforward live chat needs, while Whelp offers more advanced omnichannel capabilities for businesses requiring integrated customer support workflows.
Choose Tawk.to for cost-effective live chat or Whelp for comprehensive omnichannel support. Consider Converge at $49/mo flat rate for unified customer communication without usage-based costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Tawk.to comparisons and all Whelp comparisons.