HappyFox vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | HappyFox | Sendbird |
|---|---|---|
| Starting Price | From $49/seat/mo | From $399/mo |
| Best For | IT teams and businesses requiring asset management with traditional support | Developers building custom in-app messaging experiences |
| Standout Feature | Integrated asset management for IT support | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.3 |
HappyFox and Sendbird target different communication needs. HappyFox provides traditional help desk and customer support functionality, while Sendbird specializes in in-app messaging, chat APIs, and real-time communication features for developers building custom chat experiences.
The choice depends on whether you need a complete support solution or messaging infrastructure for your application.
Feature Comparison
HappyFox offers comprehensive help desk features including ticket management, knowledge base, live chat widgets, and phone integration. It's designed for support teams who need immediate functionality.
Sendbird provides chat APIs, SDKs, and messaging infrastructure for developers. It includes features like group chat, file sharing, moderation tools, and real-time messaging that can be embedded into mobile apps and websites.
HappyFox serves businesses needing support tools, while Sendbird enables developers to build custom messaging experiences within their products.
Pricing Comparison
HappyFox costs $29-$69 per agent monthly with straightforward pricing that includes help desk features. This model works well for traditional support team structures.
Sendbird offers a free tier for basic usage, with paid plans ranging from $399-$999+ monthly based on monthly active users and features. Enterprise plans require custom pricing discussions.
HappyFox provides better value for standard support use cases, while Sendbird's pricing makes sense for applications with significant user bases requiring custom chat functionality.
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Choose HappyFox if you need a ready-to-use help desk platform for customer support. Choose Sendbird if you're building custom chat functionality into your application and need messaging APIs.
Choose HappyFox if: You need a complete customer support platform with ticketing, knowledge base, and standard communication channels.
Choose Sendbird if: You're developing an application that requires custom chat functionality and have the technical resources to implement messaging APIs.
For businesses wanting robust customer communication without the development complexity, Converge provides comprehensive messaging and support features at $49/month with no user limits or API charges.
Looking for more options? Browse all 750+ platform comparisons, or see all HappyFox comparisons and all Sendbird comparisons.